Client Relations Specialist
2 weeks ago
Key Benefits:
- 401(k) matching
- Performance-based bonuses
- Competitive compensation
- Flexible working hours
- Career advancement opportunities
- Comprehensive training and development
- Paid time off
ROLE SUMMARY:
As a valued member of the team at Marty Callahan - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others make you a perfect candidate for this role. You will have the opportunity to grow your career while addressing customer inquiries, collaborating with fellow team members, and proactively identifying the needs of the community you serve.
We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-focused, needs-based approach to inform clients about available insurance solutions.
- Employ effective communication skills to meet customer needs while fostering business growth.
- Commitment to exceptional customer service.
- Able to relate effectively to clients, answering their questions and anticipating their needs.
- Strong communication skills for assisting customers and collaborating with team members.
- Proactive in identifying and resolving issues.
- Hourly wage plus commission/bonus structure.
- Potential for growth and advancement within the office.
- Paid time off, including vacation and personal/sick days.
- Health insurance benefits.
- Valuable experience for career development.
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