Clinical Support Specialist

4 weeks ago


Jasper, Indiana, United States MediTelecare Full time
Clinical Support Specialist Job Description

Job Summary:

The Clinical Support Specialist role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.

Key Responsibilities:
  • Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
  • Providing technical support and assistance for telehealth visits to include room and equipment preparation
  • Supporting clinicians by accessing vitals and other relevant data from the facility's EMR
  • Procurement of patient referral documents as needed
  • Acting as a liaison between the clinicians and the facility staff
  • Maintaining responsibility for proper handling and cleaning of MediTelecare equipment
  • Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software
  • Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
  • Working closely with the clinician to assure that patient visits run smoothly and efficiently
Requirements:
  • Minimum High School Diploma required
  • 1+ year in a healthcare setting preferred, but not required
  • Medical Assistant or CNA certification a plus
  • Basic working knowledge of medical terminology
  • Experience in the use of online healthcare tools
  • Proficiency in Microsoft Office Suite - Outlook, Word, Excel
  • Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI
  • Commitment to providing platinum-level customer service and communication
  • Ability to embrace a company culture of caring and kindness
Physical and Environmental Requirements:
  • A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
  • A reliable home internet connection
  • A valid driver's license and reliable mode of transportation
  • The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
  • Ability to stand, walk, see, speak, hear - both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms
  • Must be able to lift, push, pull up to 30 lbs. without restrictions

Disclaimer: This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MediTelecare reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.



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