Clinical Support Specialist
4 weeks ago
Job Summary:
The Clinical Support Specialist role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.
Key Responsibilities:- Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
- Providing technical support and assistance for telehealth visits to include room and equipment preparation
- Supporting clinicians by accessing vitals and other relevant data from the facility's EMR
- Procurement of patient referral documents as needed
- Acting as a liaison between the clinicians and the facility staff
- Maintaining responsibility for proper handling and cleaning of MediTelecare equipment
- Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software
- Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
- Working closely with the clinician to assure that patient visits run smoothly and efficiently
- Minimum High School Diploma required
- 1+ year in a healthcare setting preferred, but not required
- Medical Assistant or CNA certification a plus
- Basic working knowledge of medical terminology
- Experience in the use of online healthcare tools
- Proficiency in Microsoft Office Suite - Outlook, Word, Excel
- Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI
- Commitment to providing platinum-level customer service and communication
- Ability to embrace a company culture of caring and kindness
- A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
- A reliable home internet connection
- A valid driver's license and reliable mode of transportation
- The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
- Ability to stand, walk, see, speak, hear - both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms
- Must be able to lift, push, pull up to 30 lbs. without restrictions
Disclaimer: This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MediTelecare reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.
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