Clinical Support Specialist

4 days ago


Jasper, Indiana, United States MediTelecare Full time
Clinical Support Specialist Job Description

At MediTelecare, we are seeking a highly skilled Clinical Support Specialist to join our team. This role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties.

Key Responsibilities:

- Assist patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
- Provide technical support and assistance for telehealth visits to include room and equipment preparation
- Support clinicians by accessing vitals and other relevant data from the facility's EMR
- Procure patient referral documents as needed
- Act as a liaison between the clinicians and the facility staff

Requirements:

- Minimum High School Diploma required
- 1+ year in a healthcare setting preferred, but not required
- Medical Assistant or CNA certification a plus
- Basic working knowledge of medical terminology
- Experience in the use of online healthcare tools
- Proficiency in Microsoft Office Suite - Outlook, Word, Excel
- Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.

Benefits:

- Choice of three health insurance Plans
- Dental
- Vision
- Generous PTO
- 8 Paid Holidays
- Ancillary Insurance Coverage (Accidental, Hospital Indemnity, and Critical Illness)
- Free Life Insurance with Buy Up Options
- 401K with company match
- Pet Insurance

Work Environment:

- Dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
- Reliable home internet connection
- Valid driver's license and reliable mode of transportation
- Ability to travel up to 1 hour in any direction from home office to cover clinics when needed

Disclaimer:

This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MediTelecare reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.

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