Automotive Sales Professional

4 weeks ago

Duluth, Minnesota, United States Hendrick Automotive Group Full time

Job Summary:

Sales Consultant is responsible for selling new and used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Key Responsibilities:

  • Meet dealership sales goals.
  • Greet customers and determine their vehicle preferences.
  • Explain features and demonstrate vehicle operation in the showroom or on a demonstration drive.
  • Suggest optional equipment for customers to purchase.
  • Compute and quote sales prices, including tax, trade-in allowance, and discount.
  • Complete paperwork accompanying vehicle sales, including preparing sales slips or sales contracts.
  • Arrange for vehicle delivery and registration.
  • Research vehicle availability and optional equipment.
  • Engage in business development.
  • Address customer concerns.
  • Maintain CSI at or above Company standards.
  • Maintain an organized, clean, and safe work area.
  • Participate in required training.
  • Record all hours worked accurately in the company timekeeping system.
  • Follow Safeguards rules and regulations.
  • Demonstrate the Company's Core Values.
  • Comply with Company policies and procedures.
  • Observe all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
  • Perform other duties as assigned.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Education:

A GED, High School Diploma, Associate Degree, Bachelor Degree, Master Degree, or Doctorate Degree is preferred.

Field of Study/Work Experience:

A background in Accounting, Automotive, Business, Human Resources, Information Technology, or a related field is desired.

Desired Work Experience:

Up to 3 years of sales and/or customer service experience is preferred.

Certificates and Licenses:

A valid Driver's License is required. An Automobile Salesperson License is also preferred.

Computer Skills:

Intermediate knowledge of Microsoft Office products and the ability to learn web applications for customer management are required.

Communication Skills:

The ability to understand and follow instructions, communicate effectively with customers and company personnel, and maintain a positive attitude is essential.

Attendance Requirements:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

The employee is regularly required to talk or hear, frequently required to stand, walk, and sit, and may be exposed to various work environments and required to perform a variety of tasks.

Environment Demands:

Duties are performed throughout the premises, both indoors and outdoors, and on customer test drives. Heavy standing work is required.

Verbal and Writing Ability:

The ability to read and comprehend instructions, correspondence, and memos, and effectively present information in one-on-one and small group situations is required.

Math Ability:

The ability to add, subtract, multiply, and divide is essential.

Reasoning Ability:

The ability to apply common sense understanding to carry out instructions and deal with standardized situations is required.

Core Values:

The employee should demonstrate the following Core Values:

Servant Leadership:

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect:

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity:

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm:

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning:

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels:

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement:

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

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