Customer Experience Ambassador

3 weeks ago


Duluth, Minnesota, United States Hendrick Automotive Group Full time
About Hendrick Automotive Group

We are a leading automotive group committed to delivering exceptional customer experiences. Our team members are dedicated to providing personalized service and support to our guests.

Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Ambassador to join our team at Rick Hendrick Chevrolet in Duluth, Georgia. As a Customer Experience Ambassador, you will be responsible for ensuring a warm and welcoming environment for our guests, providing administrative support to the sales department, and delivering exceptional customer service.

Key Responsibilities
  • Provide exceptional customer service by greeting guests, answering phone calls, and responding to messages in a timely and professional manner.
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log to ensure accurate and up-to-date information.
  • Track and filter incoming calls, take messages, and communicate effectively with the Guest Services Manager and Greeters.
  • Reconcile and update data entry with dealership software to ensure accurate records.
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports.
  • Offer refreshments to guests in the showroom and outdoor sales lot.
  • Maintain a clean and comfortable environment, adhering to company standards.
  • Participate in required training and adhere to company policies and procedures.
  • Record accurate hours worked and follow safety rules and regulations.
Requirements

To be successful in this role, you should have:

  • A high school diploma or equivalent.
  • Previous customer service experience, preferably in the automotive industry.
  • Excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products and the ability to learn dealership management systems.
Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About the Location

Rick Hendrick Chevrolet is located at 3277 Satellite Blvd, Duluth, Georgia 30096, and we are committed to delivering exceptional customer experiences in a dynamic and supportive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to our online portal.



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