Order Intake Coordinator

5 days ago


Morrisville, Pennsylvania, United States Careers at Gentell Full time

About Us

Gentell is a leading vertically integrated wound care company dedicated to improving the quality of life for individuals with injuries, chronic illnesses, and those nearing the end of life. Our mission is to make a positive impact through our talents, dedication, and commitment.

We strive to provide career advancement opportunities through Gentell University, leadership development programs, and executive mentoring. As an Order Intake Specialist, you will be part of a team committed to 'making it better' every day for our customers and employees.

Job Description

The Order Intake Specialist will initiate and process all sales orders after reviewing documentation, physicians' orders, and payer information, ensuring timely dispensing of orders to patients. This critical role requires:

  • Responding to customer phone calls in a timely manner
  • Verifying eligibility and benefits for various insurances using Brightree and direct phone calls to insurance companies
  • Contacting service representatives at insurance companies to verify eligibility and DME benefits
  • Processing patient demographics and creating a patient profile including all insurance reimbursement information
  • Receiving, reviewing, and processing orders for wound care products following insurance qualifications and DME supplier standards
  • Reviewing clinical documentation to ensure compliance with payer's guidelines
  • Working with Clinical staff regarding changes on insurance orders due to wound care product not being covered by insurance or product not qualified for wound description following LCDs
  • Adding correct HCPCS code(s), modifier(s), and ICD-10 code(s) to insurance order before dispensing

Requirements

  • High school Diploma, Bachelor's Degree preferred
  • Strong attention to detail and accuracy
  • Proficiency in MS Office Applications
  • Excellent communication and follow-up skills
  • Passion and commitment to excellence


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