Customer Service Expert
3 weeks ago
Job Overview
Pexco, LLC is a leading component supplier across various industrial end markets and applications. We are seeking an exceptional Customer Service Expert to join our team.
About the Role
We are looking for a skilled professional to provide top-notch customer service, ensuring seamless communication and issue resolution. As a Customer Service Expert, you will be responsible for maintaining sustainable customer relationships, completing customer requests, and collaborating with internal teams.
Key Responsibilities
- Maintain strict adherence to Company and plant safety policies and procedures.
- Complete all annual training as required.
- Develop and maintain relationships with assigned customer accounts.
- Coordinate the completion of all incoming requests from customers via phone, email, fax, or mail promptly and accurately.
- Process and acknowledge orders received via phone, fax, EDI, or mail within 24-48 hours after receipt.
- Proactively advise customers of order status and shipment tracking as required.
- Coordinate sample requests for customers and sales.
- Communicate significant problems or reasons for concern regarding accounts, orders, or projects to CSM and/or Sales.
- Act as an information resource for assigned Sales Managers' accounts.
- Represent Sales as required in internal production, tooling, engineering, and APQP daily and weekly meetings.
- Track new project timelines and keep the sales team and customer (if directed) well-informed of project status.
- Able to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments.
Qualifications
- High School graduate or GED preferred.
- Minimum of 2 years' experience (Manufacturing environment preferred).
- Experience using MRP/ERP software helpful but not required.
- Working knowledge of Microsoft Office-based software (Word, Excel, Outlook, Teams).
- Self-motivated, strong interpersonal skills.
- Ability to multi-task, manage time, and prioritize tasks based on customer needs.
- Above-average communication skills, both written and verbal.
- Attention to detail.
- Excellent problem-solving skills.
Estimated Salary: $45,000 - $60,000 per year.
Work Environment: This role will be performed in an office and manufacturing environment. Occasionally exposed to dust, odors, fumes, and noise associated with the extrusion and fabrication manufacturing processes.
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