General Manager

2 weeks ago


Lima, Ohio, United States Waterco Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our service operations team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our service center, driving business growth and profitability, and ensuring exceptional customer service.

Key Responsibilities
  • Oversee production and operations, with a focus on service-related activities such as HVAC, Plumbing, and maintenance.
  • Drive business growth and profitability through efficient management of service operations.
  • Safeguard branch assets and manage profit and loss activities, with a focus on service-related revenue streams.
  • Monitor and control overtime and temporary labor usage, particularly in service departments.
  • Ensure staff delivers exceptional customer service in service-related interactions and evaluate staff performance in this area.
  • Motivate and recognize branch personnel contributions to foster a team culture, emphasizing the importance of service excellence.
  • Conduct financial analysis and implement corrective actions as needed, with particular attention to service-related revenue and expenses.
  • Manage delivery and service call routing efficiently, optimizing schedules to maximize productivity and customer satisfaction.
  • Achieve sales targets for service contracts and related offerings, and prepare forecasts and budgets accordingly.
  • Supervise branch payables, inventory, and receivables, with a focus on service-related materials and supplies.
  • Stay informed about local market competition, particularly in the service sector, and adjust strategies accordingly.
  • Recruit, select, and develop branch employees, with an emphasis on technical skills and service expertise.
  • Enforce company policies and safety guidelines, with particular attention to service-related safety protocols.
  • Provide training and coaching to employees, with a focus on technical skills and service excellence.
  • Support production supervisor and assist in administrative tasks, particularly those related to service operations.
  • Handle paperwork related to insurance reporting, with a focus on service-related incidents and claims.
  • Wear designated company uniform as required, particularly in service-related roles.
  • Optimize branch efficiency through automation and consolidation of duties, particularly in service-related processes.
Physical Requirements
  • Equal amounts of time spent walking, standing, and sitting, with occasional lifting of service-related equipment or materials.
  • Hand movements include typing, grasping, and holding, particularly in service-related tasks.
  • Ability to communicate effectively with customers and peers, particularly in service-related interactions.
  • Wear personal protective equipment, when necessary, particularly in service-related activities.
Total Compensation
  • $65k-$70k/year + bonus potential + company car.
Benefits
  • Medical, Dental, Vision.
  • 401(K) match.
  • Product Discounts.
  • Paid Time Off.
  • Company car.
  • Annual Bonus.

Culligan has over 88 years of experience in water treatment systems design and distribution. We are an Equal Opportunity Employer committed to a diverse workforce.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.


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