Retail Store Manager Assistant

1 month ago


Austin, Texas, United States Express Full time

Company Overview


Express, Inc. is a leading fashion retailer operating in the United States with a Direct-to-Consumer platform for Express and Bonobos.


We are committed to delivering exceptional customer experiences through our stylish products, innovative retail model, and dedicated team members.



Job Description


We are seeking an experienced Retail Store Manager Assistant to join our team at Barton Creek location.


The ideal candidate will assist the Store Manager in overseeing daily store operations, recruiting, training, and sales functions, driving productivity, complying with company policies, and creating a positive in-store experience for customers.



  • Assist in developing and inspiring top talent
  • Maintain a positive work environment that encourages high morale among team members
  • Coach and train Sales Associates for effective job performance
  • Partner with the Store Manager to identify high-performing Sales Associates for growth opportunities
  • Support analysis of business results and help execute action plans to optimize performance
  • Assist in overseeing daily store operations, including sales floor coverage, merchandise flow, and inventory management
  • Execute action plans to optimize sales and operational results
  • Ensure adherence to Company Policies and maintain a safe working environment
  • Lead by example in creating a culture of proactive customer engagement
  • Greet and assist customers in a friendly manner, share product information, promotions, and loyalty programs
  • Resolve customer complaints and improve customer satisfaction
  • Act as the customer experience leader, accountable for results and creates action plans to improve performance
  • Create a positive in-store experience through visual standards

Required Skills & Qualifications


To be successful in this role, you should possess:



  • 1-3 years of relevant job experience
  • High School or Equivalent education
  • Proficient in using technology (iPad, registers)
  • Strong customer service skills
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

Benefits & Compensation


We offer a range of benefits to support your health and long-term financial security, including:



  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new parents

Estimated Salary: $55,000 - $65,000 per year, based on experience and location.



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