Store Operations Manager

5 days ago


Austin, Texas, United States Westlake Hardware, Inc. Full time
Job Description

Award-winning Westlake Ace Hardware, Inc. is seeking a Store Operations Manager to join our team. As a key member of our management staff, you will be responsible for ensuring the smooth operation of our stores and providing exceptional customer service.

About Us

Westlake Ace Hardware, Inc. is one of the largest hardware retailers in the United States, with over 220 neighborhood stores located throughout the country. Our company has been in operation for over a century and is committed to serving our customers and communities through our Core Values of SERVICE, PASSION, RESPECT, INTEGRITY, TEAMWORK, and EXCELLENCE.

Key Responsibilities:
  1. Customer Service
  • Project a positive representation of Westlake Ace Hardware at all times.
  • Proactively assist customers in solving problems and resolving issues.
  • Greet customers entering and throughout the store, thanking them when finished and when they are leaving.
  • Ensure all calls and pages are answered promptly, courteously, and effectively.
  • Handle customer complaints, working to resolve problems and have Westlake's best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.
  1. Store Operations
  • Ensure a positive, professional, and safe work environment for all associates.
  • Supervise the general operations of the entire store.
  • Responsible for opening and closing the store.
  • Assist with the implementation of Store Support Center programs.
  • Help ensure successful Loss Prevention, Safety, and Internal Audits.
  • Work with General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising on all aspects of running the store.
  • Communicate any operational or managerial issues to the General Manager in a timely manner.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
  • Help ensure that weekly price changes and label updates are completed timely and accurately.
  • Assist with all cashiering functions including training, maintenance, audits, and reports.
Requirements and Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Previous retail management experience preferred. Hardware experience preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.
Compensation Details

$53,000 - $62,000 per year (based on experience)



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