Service Desk Support Specialist

2 weeks ago

Hackensack, New Jersey, United States She Recruits, LLC Full time
Service Desk Technician Job Description

We are seeking a skilled Service Desk Technician to join our team at She Recruits, LLC. As a Service Desk Technician, you will play a critical role in providing top-notch technical support to our clients.

Key Responsibilities:
  • Provide Level 2 technical support to clients through various communication channels.
  • Diagnose and resolve complex hardware and software issues on desktops, laptops, servers, and network devices.
  • Conduct routine maintenance, updates, and patches on client systems.
  • Assist with the onboarding and offboarding process for client employees, including setting up new accounts and configuring hardware.
  • Oversee and maintain client IT infrastructure, including network switches, routers, firewalls, and wireless access points.
  • Manage and support Office 365 and other cloud-based services.
  • Maintain accurate and detailed documentation of support requests, resolutions, and client environments in the ticketing system.
  • Work closely with Level 1 support and escalate issues to Level 3 or specialized teams as needed.
  • Engage in ongoing training and development to stay updated with industry trends and technologies.
  • Provide exceptional customer service and cultivate strong relationships with clients.
Qualifications:
  • Demonstrated experience as a Level 2 Service Desk Technician or similar role in an MSP or IT support setting.
  • Strong proficiency with Windows and macOS operating systems.
  • Expertise in troubleshooting hardware, software, and network issues.
  • Experience with Active Directory, DNS, DHCP, and Group Policy management.
  • Familiarity with cloud services such as Office 365, Azure, and AWS.
  • Understanding of networking principles and experience with network devices (e.g., switches, routers, firewalls).
  • Excellent communication and interpersonal skills.
  • Capability to manage multiple tasks and priorities in a dynamic environment.
  • Strong analytical and problem-solving skills.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

We are looking for a motivated and skilled IT professional who is passionate about delivering exceptional IT support to our clients. If you have a strong background in IT support and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity.

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