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IT Support Specialist

2 months ago

Hackensack, New Jersey, United States Bowman Williams Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Bowman Williams. As a leading national specialized staffing firm for Cloud Service Providers and Managed Service Providers, we are committed to delivering exceptional service to our clients.

Key Responsibilities
  • Provide advanced technical support and troubleshooting for clients' IT systems and applications.
  • Proactively monitor and maintain clients' IT infrastructure to ensure high availability and performance.
  • Collaborate with the team to implement new IT solutions and technologies for clients.
  • Support onboarding of new Junior technicians.
  • Document all support activities and maintain accurate records of client configurations.
  • Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.
Requirements
  • Previous experience working for a Managed Service Provider (MSP).
  • Strong knowledge of MSP tools and platforms such as ConnectWise, Kaseya, Ninja, or similar products.
  • Experience with Microsoft Windows, Active Directory, and Microsoft 365.
  • Supporting Hyper-V or VMware.
  • Administration of hybrid Azure environments (Entra ID, Intune).
  • Firewall administration, preferably SonicWALL or Meraki.
Benefits
  • Medical, Dental, and Vision Insurance.
  • 401(k) with company match.
  • PTO + Paid Holidays.
  • Clear paths to grow internally.
  • Certification reimbursement.
  • Annual Bonus.