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Client Services Coordinator/Scheduler
2 months ago
Generations Home Care, LLC is a growing, owner-operated agency that provides non-medical, in-home care and support services to older adults aging in place. We are a client and employee-centric organization that values care, compassion, and support.
The Client Services Coordinator/Scheduler will be responsible for staffing cases, assessing new clients, providing resources to clients, and building rapport with our in-field care professionals. This position will work closely with the Owners, Recruitment and Retention Director, Community Care Liaison, and In-Field Lead Care Professional in a collaborative team environment.
Key Responsibilities- Professionally and efficiently assist with all client and caregiver inquiries
- Set the staffing schedule for caregivers in our WellSky staffing system
- Build rapport and relationships with our staff, clients, and referral sources
- First Impression Director for calls coming into the office
- Answer and triage calls from caregivers, clients, and prospects
- Responsible for caregiver compliance
- Assist with other related administrative duties/projects, as assigned by owners
- Ensure consistent accuracy of database and file information for both caregivers and clients
- Collaborate with leadership team to accommodate client staffing needs
- Send daily updates to the leadership team
- Lead on-call working in a shared rotation of the on-call phone
- Prior scheduling/staffing experience, preferably with in-home care or home health
- Case Manager or Social Worker preferred
- Scheduling and tracking authorizations for VA home care programs is a huge plus
- Learns quickly and has strong problem-solving and critical thinking skills
- High attention to detail and strong work ethic
- Presents in a professional manner
- Outstanding communication skills, both verbal and written
- Excels at customer service and has strong interpersonal skills
- Organized and able to multi-task
- Able to work independently and in a fast-paced team environment
- Proven leadership and management experience and develops strong relationships with co-workers
- Proficiency in basic computer software programs, ClearCare/WellSky experience desired but not required
- Person who is flexible, reliable, and a team player
- Understanding of the Continuum of Care
- Great team environment and company culture
- Flexibility of work schedule
- Smaller caseload
- Competitive base salary
- Staffing bonus program
- Weekend on-call bonus
- Auto Allowance
- Results-driven time off
- Accrued sick time
- 401K