Client Services Coordinator/Scheduler

2 weeks ago

Chandler, Arizona, United States Generations Home Care Full time
Job Summary

Generations Home Care, LLC is a growing, owner-operated agency that provides non-medical, in-home care and support services to older adults aging in place. We are a client and employee-centric organization that values care, compassion, and support.

The Client Services Coordinator/Scheduler will be responsible for staffing cases, assessing new clients, providing resources to clients, and building rapport with our in-field care professionals. This position will work closely with the Owners, Recruitment and Retention Director, Community Care Liaison, and In-Field Lead Care Professional in a collaborative team environment.

Key Responsibilities
  • Professionally and efficiently assist with all client and caregiver inquiries
  • Set the staffing schedule for caregivers in our WellSky staffing system
  • Build rapport and relationships with our staff, clients, and referral sources
  • First Impression Director for calls coming into the office
  • Answer and triage calls from caregivers, clients, and prospects
  • Responsible for caregiver compliance
  • Assist with other related administrative duties/projects, as assigned by owners
  • Ensure consistent accuracy of database and file information for both caregivers and clients
  • Collaborate with leadership team to accommodate client staffing needs
  • Send daily updates to the leadership team
  • Lead on-call working in a shared rotation of the on-call phone
Requirements
  • Prior scheduling/staffing experience, preferably with in-home care or home health
  • Case Manager or Social Worker preferred
  • Scheduling and tracking authorizations for VA home care programs is a huge plus
  • Learns quickly and has strong problem-solving and critical thinking skills
  • High attention to detail and strong work ethic
  • Presents in a professional manner
  • Outstanding communication skills, both verbal and written
  • Excels at customer service and has strong interpersonal skills
  • Organized and able to multi-task
  • Able to work independently and in a fast-paced team environment
  • Proven leadership and management experience and develops strong relationships with co-workers
  • Proficiency in basic computer software programs, ClearCare/WellSky experience desired but not required
  • Person who is flexible, reliable, and a team player
  • Understanding of the Continuum of Care
Benefits
  • Great team environment and company culture
  • Flexibility of work schedule
  • Smaller caseload
  • Competitive base salary
  • Staffing bonus program
  • Weekend on-call bonus
  • Auto Allowance
  • Results-driven time off
  • Accrued sick time
  • 401K

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