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Healthcare Customer Service Specialist
2 months ago
1. POSITION DETAILS
Job Title: Patient Service Representative
Classification: Non-exempt, Part-Time, Non-Benefited
Compensation: $22.50/hr
FTE: Up to 18 hours per week
Work Schedule: Monday - Friday, 7:30 am - 11:00 am
Department: Clinical Services
Supervisor: Clinic Office Manager
2. POSITION OBJECTIVE
The Patient Service Representative (PSR) serves as the initial point of contact for patients within the clinic. The PSR enhances clinic operations and ensures a superior patient experience by:
1. Delivering exceptional service via phone, email, and during check-in and checkout processes.
2. Assisting with all facets of patient registration and payment processing.
3. Managing records requests and aiding in clinician and intern scheduling as well as clinic inventory management.
3. PRIMARY RESPONSIBILITIES
Patient Interaction (75%):
- Schedule appointments for new patients in person, over the phone, or through voicemail follow-ups.
- Check in patients for their scheduled appointments.
- Register new patients, ensuring all necessary documentation is completed.
- Accurately scan and index patient chart documentation.
- Collect payments when necessary.
- Arrange follow-up appointments for patients.
- Administer patient satisfaction surveys.
- Address patient concerns or escalate them to the Clinic Office Manager as needed.
- Maintain compliance with HIPAA regulations during all patient interactions.
- Ensure timely implementation of updated front desk documentation.
- Adhere to established internal protocols.
- Ensure HIPAA compliance in processing medical records for patients, including both internal and external requests.
- Handle incoming referrals from external specialists and providers.
- Process outbound referrals following clinic visits for diagnostic, primary, or specialty services.
- Assist the Clinic Office Manager in managing clinician and intern schedules within the electronic health record system.
- Conduct inventory checks to guarantee that supplies and products are adequately stocked in the clinic.
The following core values are essential to the University of Western States. All employees are expected to uphold these values and demonstrate related competencies:
Best Practices: We maintain high standards by integrating evidence across various disciplines.
Curiosity: We embrace innovation and forward-thinking approaches.
Inclusiveness: We respect and welcome diverse perspectives and practices.
Professionalism: We act responsibly and accountably in all interactions.
Student-Centric: We prioritize the academic and professional success of our students.
Whole-Person Health: We advocate for the physical, mental, and emotional well-being of all individuals within the UWS community.
5. QUALIFICATIONS
Education: High school diploma or equivalent required.
Experience: Minimum of 3 years in customer service; healthcare experience preferred but not mandatory.
Skills: Proficiency in Microsoft applications; experience with EPIC EHR is a plus but not essential.
6. APPLICATION PROCESS:
Applications will be reviewed on a rolling basis until the position is filled. Interested candidates should submit a resume and cover letter, which may be attached as Word or PDF documents.
The University of Western States offers a competitive compensation and benefits package, including generous paid time off, medical and dental insurance, life and disability insurance, a retirement plan with employer contributions, flexible spending accounts, and tuition reimbursement.
The University of Western States is an Equal Opportunity Employer.
