NOC Technical Support Specialist

1 day ago

Fort Wayne, Indiana, United States Motorola Solutions Full time

Job Title: NOC Technical Support Specialist

Job Summary:

We are seeking a highly skilled NOC Technical Support Specialist to join our team at Motorola Solutions. As a key member of our network operations team, you will be responsible for providing technical support and troubleshooting for our network infrastructure, including Windows Desktops, Windows Servers, Linux Servers, and networking devices.

Key Responsibilities:

  • Monitor and manage network infrastructure to ensure optimal performance and availability
  • Provide technical support and troubleshooting for customer issues, utilizing software tool sets and technical expertise
  • Collaborate with cross-functional teams to resolve complex technical issues and improve network operations
  • Develop and maintain knowledge of network systems, protocols, and technologies to stay up-to-date with industry trends and advancements
  • Participate in on-call rotations and provide after-hours support as needed

Requirements:

  • 1+ years of technical support experience in a customer-facing IT service organization
  • Microsoft Windows OS support experience
  • Remote or virtual machine support experience a plus
  • Network fault monitoring dashboard experience
  • Experience with endpoint administration for security, patch, or backup management
  • Use of ServiceNow or Remedy for case and incident management
  • Exceptional written and verbal communication skills
  • Ability to remain level-headed and professional at all times

Basic Requirements:

  • Minimum of a high school diploma
  • 2+ years of technical support experience
  • Legal authorization to work in the U.S. indefinitely is required

Travel Requirements: Under 10%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement:

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email.

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