Healthcare Customer Service Specialist

2 weeks ago


Spanaway, Washington, United States Community Health Care Full time
Job Overview

Community Health Care is a prominent non-profit organization dedicated to delivering exceptional healthcare services to underserved populations in Pierce County.

Position Details
  • Location: Spanaway Clinic
  • Employment Type: Full Time
  • Education Requirement: High School Diploma
  • Salary: $31.45 Hourly
  • Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM
About the Role

We are in search of Healthcare Customer Service Specialists to enhance our clinics. In this role, you will be responsible for providing outstanding customer service to patients regarding their accounts. Your duties will include:

  • Setting up payment plans and addressing inquiries related to billing.
  • Ensuring the accuracy of billing information within our systems.
  • Processing referrals to specialty care, dieticians, radiology exams, and community resources.
  • Contacting patients to schedule appointments.
  • Adjusting copays and deductibles based on the patient's sliding fee level.
  • Reviewing sliding fee documentation for completeness and accuracy in electronic health records (E.H.R) and practice management (E.P.M) systems.
  • Responding to billing inquiries from staff, vendors, and patients.
  • Floating to other clinics as required and performing additional duties as assigned.
Qualifications

The ideal candidate will possess a High School Diploma along with at least one year of experience in a medical front office setting or a relevant combination of education and experience.

Our Commitment

At Community Health Care, we value a culture of equity, diverse perspectives, and collaboration. We believe that the best ideas and innovations stem from a diverse mix of minds, backgrounds, and experiences. We are committed to fostering an inclusive work environment and encourage individuals with relevant qualifications to consider joining our team.



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