Front Desk Clerk

3 weeks ago

Pigeon Forge, United States Hilton Grand Vacations Full time
Join our incredible team that provides Day One Benefits*, Daily Pay, and unbeatable perks. Seize this amazing opportunity to work with a thriving and expanding company. Apply now and become part of our journey to success.

We are looking for a Full Time Front Desk Agent to join our team at Sunrise Ridge, an outstanding resort located at the doorstep of America's most visited national park. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. The primary schedule will be 2.30pm to 11pm.

If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an extraordinary opportunity for you

Here's why you will love it here:

  • Positive Team Environment
  • Recognition Programs and Rewards
  • Discounted hotel rates
  • Employee Assistance Program that supports your physical and mental wellbeing
  • 401(k) program with company match.
  • Paid Time off and Paid Sick Days
  • Employee stock purchase program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more
Main Responsibilities:
  • Greets guests and owners on arrival.
  • Check in/out guests.
  • Generates folio and collects payments.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
  • Answering phones and directing calls.
  • Other duties as assigned by your leader.
What are we looking for:
  • Proficient English language
  • Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
  • 6 months Customer Service Experience.
  • Open and flexible availability, including weekends and holidays.
Preferred, but not required:
  • Front Desk/Guest Services Agent
  • Cash/credit card transactions
  • Resort Hospitality or related industry


Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work® certified company in 2022.

* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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