Front Desk Representative

4 weeks ago


Pigeon Forge, United States Fairfield Inn and Suites Pigeon Forge Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn and Suites Pigeon Forge. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.

Key Responsibilities
  • Greet and process guests as they check-in and check-out
  • Complete registration, secure payment, and verify billing
  • Confirm guest information, room rate, and selection of room(s)
  • Code electronic keys and assist guests with reservations and requests
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests' needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standards
  • Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, and local area knowledge
Requirements
  • Guest service experience preferred
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication

We offer a competitive salary, travel discounts, employee referral bonuses, and FREE Telehealth, as well as DAILY PAY through our partner Zayzoon. If you are a people person with a positive attitude and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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