Executive Housekeeper

1 month ago

Pigeon Forge, United States Gibson Hotel Management Full time
Job Title: Executive Housekeeper

We are seeking an experienced and dynamic Executive Housekeeper to join our team at Gibson Hotel Management. As a key member of our housekeeping department, you will be responsible for leading a team of housekeepers to ensure the highest level of cleanliness and customer satisfaction.

Responsibilities:
  • Assign rooms to housekeepers based on availability and ensure that all rooms are cleaned and inspected to our high standards.
  • Manage the storage area to ensure that all housekeeping supplies are readily available and that the area remains locked and secure.
  • Keep track of checkouts and ensure that all rooms are updated in the computer system.
  • Inspect all clean rooms and update the computer system accordingly.
  • Coordinate with the front desk to ensure that all guests have either checked out of their rooms or paid for another night.
  • Maintain the lost and found file cabinet and report any items found to the log book.
  • Adhere to the Gibson Hotel Management employee handbook, standard code of conduct, policies, and procedures.
  • Ensure that all housekeepers have the necessary supplies and equipment to perform their duties.
  • Partner with the maintenance person to ensure that all tasks are completed efficiently and effectively.
  • Ensure that all housekeepers use the time clock accurately and that all hours worked are recorded correctly.
  • Perform regular walk-throughs of the hotel to inspect cleanliness and identify areas for improvement.
  • Ensure that there are enough linens for overnight guest needs.
  • Complete performance reviews and provide constructive feedback to housekeepers.
  • Train new housekeepers and provide ongoing support and guidance.
  • Terminate housekeepers as needed and ensure that all necessary procedures are followed.
  • Complete all required training programs and certifications.
Requirements:
  • 1-2 years of experience in a supervisory role for housekeeping.
  • Guest service experience.
  • Positive attitude.
  • Attention to detail.
  • Team player.
  • Organizational skills.
  • Professional verbal communication.
  • Ability to lift, carry, push, and pull up to 25 lbs.
  • Ability to walk and stand up to 100% of shift.

Gibson Hotel Management is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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