Front Desk Host

4 days ago

Pigeon Forge, United States Herschend Family Entertainment Full time

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Front Desk Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Front Desk Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Front Desk Host is to assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. Efficient and courteous operation of all front desk duties and responsibilities, adhere to company policy and procedures.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

  • Welcome guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay
  • Enters data into computer, including some minor accounting functions
  • Registers guests in and out of the conference center/resort
  • Establishes and secures proper guest credit. Handles any billing questions and inquiries
  • Utilizes customer service skills to help solve guest-related problems within scope of authority
  • Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly
  • Makes hospitality calls for new arrivals nightly
  • Performs all accounting duties including posting charges, account settlements, and shift closing
  • Maintains the front lobby area, ensuring cleanliness at all times
  • Coordinates guest recreation as needed. Assists Conference Planning staff as needed
  • Maintains accurate daily event information
  • Maintains daily posting of event sheet
  • Maintains supply of informational brochures, flyers, and maps
  • Maintains current knowledge of events in the area, points of interest, and services in the area
  • Comprehensive knowledge the park hours and special events
Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required
  • Basic computer knowledge and usage preferred
  • At least six (6) months directly related front desk experience required
  • Previous experience in a hospitality environment strongly preferred
  • High school diploma or equivalent
  • Must be at least 18 years of age
  • Must be able to successfully pass a background check and drug screen
Knowledge, Skills, and Abilities
  • Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
  • Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
  • Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
  • Must be self-motivated and disciplined
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must be committed to continuous improvement
  • Must have professional appearance with good personal hygiene
  • Must promote and support a "team" work environment by cooperating and helping co-workers
  • Must be able to be productive in a fast-paced, dynamic environment
  • Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
  • Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
  • Must show appreciation of others
  • Able to perform duties consistent with creating a safe and secure environment for hosts and guests
  • Able to add, subtract, multiply and divide with accuracy
  • Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
  • Able to get along with other employees to work out problems and resolve conflicts
  • Able to comprehend instructions and retain information
  • Able to be flexible to handle frequent changes in priorities
  • Able to communicate effectively using standard English grammar and punctuation
  • Able to tolerate various temperatures while working outdoors
  • Able to operate/drive a company vehicle with valid TN driver's license and insurance
  • Able to meet the physical demands of the job.
  • Able to lift at least 25 pounds
  • Able to stand majority of the shift

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

  • Front Desk Ambassador

    4 weeks ago

    Pigeon Forge, Tennessee, United States Herschend Family Entertainment Full time

    Front Desk Host OpportunityWe are seeking a Front Desk Host to join our team at Dollywood Resorts. As a Front Desk Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Welcome guests in a friendly and professional manner, ensuring a positive first...

  • Front Desk Ambassador

    4 weeks ago

    Pigeon Forge, Tennessee, United States Dollywood Full time

    Front Desk Host OpportunityAt Dollywood Parks & Resorts, we're dedicated to creating unforgettable experiences for our guests. As a Front Desk Host, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Welcome guests with a friendly and personalized approach, addressing any concerns or needs...

  • Front Desk Ambassador

    4 weeks ago

    Pigeon Forge, Tennessee, United States Dollywood Full time

    Front Desk Host OpportunityAt Dollywood Parks & Resorts, we're dedicated to creating unforgettable experiences for our guests. As a Front Desk Host, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Welcome guests with a friendly and personalized approach, addressing any concerns or needs...

  • Front Desk Operations Manager

    4 weeks ago

    Pigeon Forge, Tennessee, United States Bluegreen Vacations Full time

    Welcome to Bluegreen Vacations, where we're passionate about delivering exceptional guest experiences. As a Front Desk Manager, you'll play a vital role in ensuring our guests feel warmly welcomed and checked in efficiently. Your leadership skills will be put to the test as you manage, lead, and train a team of front office staff, while monitoring inventory...

  • Front Desk Representative

    2 weeks ago

    Pigeon Forge, United States Fairfield Inn and Suites Pigeon Forge Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn and Suites Pigeon Forge. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesGuest Check-In/Check-Out: Greet and...

  • Front Desk Representative

    2 weeks ago

    Pigeon Forge, Tennessee, United States Fairfield Inn and Suites Pigeon Forge Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn and Suites Pigeon Forge. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesGuest Check-In/Check-Out: Greet and...

  • Front Desk Representative

    1 month ago

    Pigeon Forge, United States Residence Inn Pigeon Forge Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Pigeon Forge. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Greet and...

  • Front Desk Manager

    4 weeks ago

    Pigeon Forge, Tennessee, United States Bluegreen Vacations Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Bluegreen Vacations. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience.Key ResponsibilitiesGuest Services: Greet and check-in guests in a warm and welcoming...

  • Front Desk Agent

    1 month ago

    Pigeon Forge, United States Bluegreen Vacations Full time

    Laurel Crest Resort located in Pigeon Forge, TN is seeking a Front Desk Associate. Hiring Immediately, apply today! Compensation: Starting from $16.15 per hour, Bi Weekly Pay Schedule: Full Time and Seasonal openings, Combination of pm shifts (2:30pm to 11:00pm) and Mid-Shift (10am to 6pm or 11am to 7pm) coverage, weekend availability needed Location:...

  • Front of House Restaurant Manager

    3 weeks ago

    Pigeon Forge, Tennessee, United States A Marshall Hospitality Full time

    Job Title: Front of House Restaurant ManagerWe are seeking a highly skilled and experienced Front of House Restaurant Manager to join our team at Puckett's Grocery & Restaurant in Pigeon Forge, TN.Job SummaryThe Front of House Restaurant Manager will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest service, and...

  • Host at Puckett's in Pigeon Forge

    2 weeks ago

    Pigeon Forge, Tennessee, United States A. Marshall Hospitality Full time

    Job SummaryThe Host is responsible for providing exceptional customer service by welcoming and warmly greeting guests upon arrival. This role involves taking orders at the front counter, directing guests to the seating area, and occasionally assisting with to-go orders and answering the telephone.ResponsibilitiesProvide friendly and responsive service to...

  • Front Desk Associate

    4 weeks ago

    Old Forge, NY , USA, United States Old Forge Camping Resort Full time

    {"title": "Front Desk Associate", "content": "Job SummaryWe are seeking a highly skilled and friendly Front Desk Associate to join our team at Old Forge Camping Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience for...

  • Resort Operations Manager

    2 weeks ago

    Pigeon Forge, Tennessee, United States Music Road Resort Full time

    Job OverviewThe Music Road Resort is seeking a highly skilled and experienced Manager on Duty to lead our front desk team. As a key member of our management team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring the safety and well-being of our guests and employees.Key ResponsibilitiesDirect and...

  • Front Desk Representative

    4 weeks ago

    Pigeon Forge, Tennessee, United States Bluegreen Vacations Full time

    ¡Únete a nuestro equipo!Laurel Crest Resort, ubicado en Pigeon Forge, TN, busca un Asociado de Recepción con experiencia en servicio al cliente y gestión de reservas. Compensación: Salario inicial de $16.15 por hora, pago semanal Horario: Empleo a tiempo completo y estacional, con turnos de tarde (2:30 pm a 11:00 pm) y medio turno (10 am a 6 pm o 11...

  • Manager on Duty

    4 weeks ago

    Pigeon Forge, United States Bluegreen Vacations Full time

    Laurel Crest Resort and Mill Springs Lodge located in Pigeon Forge, TN, is seeking a Dual Evening Manager on Duty.  Apply today; we are hiring immediately! Location: 2628 Laurel Crest Lane, Pigeon Forge, TN 37863 Compensation: Competitive base salary + annual bonus potentialBe part of a team committed to creating lasting vacation memories!...

  • Customer Service Representative

    3 weeks ago

    Pigeon Forge, Tennessee, United States Golden Corral Full time

    Job Title: Cashier / HostWe are seeking a friendly and energetic individual to join our team as a Cashier / Host at Golden Corral. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service and ensuring a positive dining experience for our customers.Key Responsibilities:Guest Service: Greet guests warmly and...

  • General Manager Position

    3 weeks ago

    Pigeon Forge, United States TownePlace Suites RiverwalkPigeon Forge Full time

    Job DescriptionGibson Hotel Management, Inc. is a leading hotel management company based in Knoxville, Tennessee. We are seeking a highly skilled and experienced General Manager to lead our team and drive success in our hotel operations.ResponsibilitiesSupervise and monitor front desk staff, executive housekeeper, housekeepers, maintenance person, and van...

  • Customer Service Manager

    4 weeks ago

    Pigeon Forge, Tennessee, United States Bluegreen Vacations Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Bluegreen Vacations. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience.Key ResponsibilitiesGuest Service: Greet and check-in guests in a warm and welcoming...

  • General Manager

    4 weeks ago

    Pigeon Forge, Tennessee, United States TownePlace Suites RiverwalkPigeon Forge Full time

    {"Job Title": "General Manager", "Job Summary": "We are seeking a highly skilled and experienced General Manager to lead our hotel team at TownePlace Suites Riverwalk/Pigeon Forge. The ideal candidate will have a proven track record of success in hospitality management, with a strong focus on customer service and team leadership.", "Responsibilities":...

  • General Manager Position

    6 days ago

    Pigeon Forge, United States TownePlace Suites RiverwalkPigeon Forge Full time

    Job DescriptionGibson Hotel Management, Inc. is a leading hotel management, investment, and hotel development company based in Knoxville, Tennessee. We are seeking a highly skilled and experienced General Manager to lead our team to success.ResponsibilitiesSupervise and monitor front desk staff, executive housekeeper, housekeepers, maintenance person, and...