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Vice President of National Operations

2 months ago

Carrollton, Texas, United States Concentric Power Inc Full time

Company Overview: Concentric Power Inc. is a pioneering national provider of industrial power services, specializing in forklift and critical power solutions along with maintenance services that guarantee continuous and sustainable facility power.

Our Unique Solutions: Our flagship offerings, Guaranteed POWER and Perpetual POWER, are groundbreaking innovations that enhance reliability, sustainability, and safety, addressing the power challenges faced by facility leaders.

Our Commitment: We assist data centers, distributors, manufacturers, utilities, and communication infrastructures in building resilience within their power systems while navigating the energy transition with minimized risks.

Service Network: With a comprehensive national network of service professionals, we provide engineering, installation, and maintenance/management for power equipment, including backup batteries, UPS systems, generators, energy storage solutions, microgrids, forklift power, and onsite maintenance.

Benefits: At Concentric, we recognize that our employees are our greatest asset, enabling us to deliver outstanding customer service. We offer a competitive benefits package that includes:

  • Competitive salary with incentive opportunities and overtime potential.
  • Comprehensive benefits package starting from day one, including medical, dental, vision, company-paid life insurance, and disability coverage.
  • 401K plan with matching contributions.
  • Eight paid holidays.
  • Full-time employees receive 128 hours of paid time off annually.
  • Training and mentorship from industry experts.
  • Opportunities for career advancement.

Job Summary: The Vice President of National Operations will oversee, direct, and coordinate operational activities within the organization, ensuring the development and execution of efficient operational strategies and cost-effective systems to meet the current and future demands of the organization.

This position calls for a results-oriented, hands-on leader dedicated to fostering and motivating a high-performing service team to enhance and support the processes that drive our business.

Key Responsibilities:

  • Collaborate with executive leadership to establish and achieve company objectives while providing expertise and guidance on operational projects and systems.
  • Work with various divisions and departments to fulfill the organization's goals and objectives.
  • Identify, propose, and implement innovative processes, technologies, and systems to enhance and streamline organizational operations and resource utilization.
  • Align the organization to meet or exceed customer service standards while fostering a customer-centric culture.
  • Ensure that departmental decisions and project plans align with the organization's business strategy and vision.
  • Review and approve cost-control reports, cost estimates, and staffing requirements across the organization.
  • Present regular performance reports and metrics to executive leadership.
  • Stay informed about emerging technologies and trends in operations management relevant to our industry.
  • Develop intermediate and long-term plans that align with business objectives and promote operational consistency.
  • Serve as a communication leader, influencing behaviors to share best practices and strategies that facilitate growth.
  • Establish and manage budgets to drive profitable growth through increased revenue and optimized operations.
  • Analyze operational systems and processes, providing recommendations and solutions for improvements.
  • Focus on enhancing service processes, including service call intake, quotes, dispatch, billing, and procurement to maximize customer satisfaction and operational profitability.
  • Oversee technician recruitment, training, development, warehouse management, parts and inventory management, and overall fleet management.
  • Manage process changes and enhancements to facilitate the implementation of new or improved business processes.
  • Responsible for selecting, training, developing, and managing the performance of direct reports and their teams.
  • Play a key role in supporting existing and future IT and technology implementations for Concentric and external vendor partners.
  • Lead initiatives to identify, secure, and retain service customers by improving the customer service process and building relationships to enhance Concentric's reputation in the industry.

Key Performance Indicators:

  • Accountability for key performance indicators that drive business advancement.
  • Performance scorecard reflecting metrics such as safety, project completion time, customer satisfaction, and issue resolution.
  • Growth in the utilization of existing customer services.
  • Driving key business initiatives in response to changing customer needs.

Requirements:

  • Leadership experience with a geographically distributed service workforce.
  • 10+ years of progressive operations and service leadership experience in a branch-based service industry.
  • 8+ years of experience managing multiple team members and influencing business at executive and VP levels.
  • 8+ years of experience in warehouse, inventory, procurement, and fleet management.
  • Excellent interpersonal skills and a collaborative management style.
  • Strong verbal, analytical, organizational, writing, and presentation skills.
  • Deep understanding of service-related tracking, dispatching, processing, and billing systems.
  • Proven ability to thrive in a fast-paced, technology-driven service environment.
  • Demonstrated success in collaborative, cross-functional settings.
  • Ability to analyze and enhance work processes, develop project plans, and communicate associated benefits.
  • Strong strategic planning capabilities that maximize performance and profitability.
  • Flexibility to adapt to changing business demands and processes.
  • Demonstrated initiative and ownership with a focus on continuous improvement.
  • Customer-focused, servant leadership approach with professionalism in all interactions.
  • Bachelor's Degree or equivalent work experience.
  • Willingness to travel within the contiguous United States.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility locations, Concentric office space, hotels, and more.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.