Field Service Technician
24 hours ago
We are seeking a highly skilled Field Service Technician to join our team at IdentiSys, Inc. As a Field Service Technician, you will be responsible for providing technical field service to customers in our established territory.
Key Responsibilities:
- Unpacking, installing, and setting up products at customer sites, including personal computers, application software, digital cameras, digital color plastic card printers, and plastic card embossers.
- Providing detailed operator training on the use of the system, including configuration, database setup, and links, changing supplies in printers, designing card formats, and navigating software.
- Performing preventative maintenance of hardware, such as cleaning units and replacing worn parts.
- Performing emergency maintenance of systems, including repairing card jams, transport problems, poor image quality, system crashes, application software problems, database link issues, and communications issues with hosts/networks.
- Being the main interface with customers for IdentiSys, representing the company in a positive fashion, both technically and personally.
Requirements:
- Electro-mechanical skills
- Personal computer skills
- Experience with installing programs and printers on personal computers
- Troubleshooting skills
- Excellent communication skills with customers
Preferred Qualifications:
- 1-3 years of applicable work experience
- Associates degree or military experience in a technical field
- Reliable personal vehicle with proof of insurance and at least $100,000/$300,000 liability coverage
- Clean driving record
- Ability to travel daily (occasionally overnight) within a drive-able local territory
- Ability to work from a home office
We offer a competitive base salary, potential for an annual profit-sharing bonus, and a full benefits package, including medical insurance, health savings account, dental insurance, vision insurance, 401k with match, life/AD&D insurance, long-term disability insurance, short-term disability insurance, Flexible Spending Account, paid holidays, paid time off, and direct deposit. Field Service Technicians also receive mileage reimbursement, company cell phone, and notebook personal computer.
For more information, please visit our website at IdentiSys, Inc.
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