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Field Service Representative

3 months ago

Salem, Oregon, United States JELD-WEN Full time

About the Role

We are seeking a skilled Field Service Representative to join our team at JELD-WEN. As a Field Service Representative, you will be responsible for performing and documenting field service of VPI window and door products in the field.

Key Responsibilities

  • Safety Compliance:
  • Follow established safety protocols and guidelines to ensure a secure work environment.
  • Active participation in the company's Accident Prevention Program.
  • Field Service:
  • Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship.
  • Perform in-field service repairs, evaluations, and inspections.
  • Document service activities.
  • Create, update, or maintain service reports.
  • Provide clear and concise descriptions of issues encountered during service.
  • Water Test: Attend testing and document water test results.
  • Certifications: Boom lift and over-the-edge certifications will be required.

Requirements

  • Valid Driver's License and clean Department of Motor Vehicle record.
  • Proficiency in using hand tools such as drills, saws, levels, and tape measures.
  • Knowledge of repair methods for windows, doors, glass and glazing.
  • Ability to work independently and self-motivated with minimal supervision.
  • Effective problem-solving skills.
  • Demonstrated customer service skills.
  • Clear and concise communication abilities.
  • Multitasking capabilities with professionalism.
  • Experience using general office equipment.
  • Application of special relationships in practical situations.
  • Computer proficiency.
  • High School Diploma or GED.

Working Conditions

  • Exposure to weather: The work is year-round and involves both indoor and outdoor tasks.
  • Lifting: Regular lifting of up to 75 pounds.
  • Working at Heights: Comfortable working at heights above 50 feet.
  • Travel: Expect frequent travel, up to 50% of the time.
  • Overtime: Frequent overtime is required.

About JELD-WEN

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.

We offer competitive compensation and benefits packages, including medical, dental, vision, and basic life insurance, as well as 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.