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Customer Service Specialist
2 months ago
{"h1": "Customer Service & Order Fulfillment Specialist", "p": "We are seeking a highly organized and detail-oriented Customer Service & Order Fulfillment Specialist to join our Order Management team. As a key member of our team, you will be responsible for processing customer orders, verifying customer information, and ensuring accurate and timely order fulfillment. If you have a passion for problem-solving and customer service, we encourage you to apply.", "ul": [{"li": "Process daily orders for our Mattress Fabric Division, verify customer information, and ensure pricing and item details are accurate."}, {"li": "Enter sales orders into NetSuite, generate order PDFs, and work closely with the designated warehouse to process orders while maintaining records in SharePoint."}, {"li": "Monitor inventory levels in NetSuite and notify the team of low stock items while coordinating sample fabric orders from warehouses to customers."}, {"li": "Maintain and update customer details, item descriptions, prices, and references in SharePoint to ensure everything is current."}, {"li": "Respond to customer inquiries, acknowledge orders, and redirect requests to appropriate departments (billing, inventory, pricing) as needed."}, {"li": "Verify customer POs and shipping instructions, ensuring accuracy in shipping details before sending them to customers."}, {"li": "Coordinate sample fabric requests and shipments between China and the San Francisco office, managing the sourcing planning file in SharePoint."}, {"li": "Monitor production schedules and keep sales teams and customers updated on any changes."}, {"li": "Upload signed POs to SharePoint, update shipment dates, and issue shipping instructions by the end of each business day."}, {"li": "Liaise with customers and warehouses to resolve any issues related to orders or shipments."}], "h2": "Requirements", "ul": [{"li": "2-5 years of experience in customer order processing, logistics, or a similar field."}, {"li": "Proficiency in NetSuite (preferred) and Microsoft Office applications, especially Excel and SharePoint."}, {"li": "Strong customer service skills with a focus on responsiveness, problem-solving, and communication."}, {"li": "Familiarity with logistics and shipping processes, including verifying shipping instructions and coordinating with third-party providers."}, {"li": "Excellent organizational skills to manage multiple tasks in a fast-paced environment."}, {"li": "Experience working with purchase orders, warehouse teams, and ERP systems like NetSuite."}], "h2": "Education", "ul": [{"li": "High school diploma or equivalent is required; a bachelor's degree is preferred but not required."}], "h2": "Physical Requirements", "ul": [{"li": "Prolonged periods of sitting at a desk and working on a computer."}, {"li": "Ability to lift up to 25 pounds occasionally."}, {"li": "May require occasional bending, stooping, and reaching."}], "h2": "Why Work with Us?", "p": "Our team is friendly, dedicated, and always working towards excellence. We offer a fast-paced work environment where you'll have the opportunity to make a meaningful impact. We pride ourselves on fostering a collaborative atmosphere where our team members grow and thrive.", "h2": "Compensation & Benefits", "p": "We offer a competitive salary based on experience and a comprehensive benefits package, including health benefits, a 401K match, and a generous PTO policy."}
