Infrastructure Support Engineer

2 weeks ago


New York, New York, United States Jane Street Full time
About the Role

We are seeking an IT Operations Engineer to deliver technical assistance for users in our automated and manual trading environments, which encompass a combination of proprietary and third-party applications. Technology is integral to our operations, and you will be essential in ensuring we achieve our trading goals.

Exceptional interpersonal skills and the capacity to analyze and dissect technical challenges will be vital as you collaborate with our Linux, Network, and Cybersecurity administration teams to oversee systems and resolve issues in real-time. You will also work closely with the IT Engineering group to manage our comprehensive IT infrastructure.

A significant aspect of this position involves technical problem-solving. The ideal candidate will patiently listen to end-users as you diagnose, troubleshoot, and rectify issues at the desktop, server, and network levels. The immediate feedback loop on resolving issues is both rewarding and fulfilling.

This role is part of our IT Operations team, a group of engineers who monitor and manage a diverse environment of Linux and Windows across a global computing landscape. Our decisions have a direct and immediate impact on our colleagues as they concentrate on their daily tasks.

This position will require some physical activity, including lifting items weighing up to 40lbs.
About You
  • Passionate about assisting others and resolving challenges
  • Strong foundation in information technology and networking principles, with technical expertise in networking, programming, or system administration
  • Knowledge and experience with Windows Desktop/Server Operating Systems and best practices in a production setting
  • Familiarity with Active Directory, Group Policy, and other common Windows administration subsystems
  • Clear, concise, and empathetic verbal communication abilities
  • Excellent written communication skills, including the documentation of technical procedures and maintaining knowledge base articles for users and fellow engineers
  • Willingness to work occasional evening or weekend hours
  • Familiarity with the Linux operating system and computing environment is advantageous
  • Technical proficiency in programming or scripting for the Windows platform (especially PowerShell) is a plus


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