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Client Relations Specialist

2 months ago

Lansing, Michigan, United States Ayers Basement Systems Full time
Position Overview

What You Can Anticipate:

  • Comprehensive Benefits Package (including health, dental, and vision) & Retirement Savings Plan
  • Paid Time Off for Holidays
  • Generous Vacation Allowance
  • Positive Workplace Environment
  • No Cold Outreach Required
  • Hourly Wage Range: $20-$23

Work Schedule:

  • Monday to Thursday (Work hours may vary between 8 AM and 7 PM)
  • Friday (8 AM to 5 PM)
  • 1-2 Scheduled Saturdays per month (Day Shift)

Your Role in Making a Difference:

  • Engaging in both inbound and outbound communications with clients and team members, prioritizing exceptional service
  • Presenting the range of services available and illustrating how they can address client challenges
  • Coordinating installation and service appointments for our sales and operational teams
  • Meticulously recording interactions, including notes and images relevant to client requirements

What Sets You Apart:

  • Exceptional interpersonal communication skills demonstrated through substantial customer service experience (Minimum of 2 years in a call center environment required).
  • Proven track record of 3+ years of customer service with the same organization.
  • Self-motivated and goal-oriented with a strong work ethic.
  • A blend of education and experience showcasing a successful history in this domain (Preference for candidates with experience in logistics, scheduling, and calendar management).
  • Ability to pass a pre-employment background check and drug screening.
  • Typing proficiency of at least 35 words per minute.
  • Consistent attendance and reliability.
  • Thrives in a dynamic, fast-paced work environment.

Ayers Basement Systems, a leader in the foundation repair and waterproofing sector, is seeking a Client Relations Specialist to enhance our dedicated team. This individual will be an organizational expert, serving as a liaison to our clients, assisting in appointment scheduling, communicating available services, and ensuring a remarkable customer experience.

At Ayers, we take a unique approach. Our mission is to TRANSFORM our industry. This commitment means we invest in our team members, equipping them with the necessary tools, knowledge, and opportunities for professional growth, ensuring they find fulfillment in their roles while delivering exceptional service that leaves our clients impressed.

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