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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at British Swim School. As a key member of our Customer Service Team, you will be responsible for delivering exceptional customer service, resolving customer inquiries and concerns, and providing a positive experience for our customers.
Key Responsibilities:
- Customer Service: Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner.
- Issue Resolution: Investigate and resolve customer complaints and issues in a fair and efficient manner.
- Communication: Effectively communicate with customers, colleagues, and management to ensure seamless customer service delivery.
- Knowledge and Skills: Possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
Requirements:
- Experience: Minimum of two years of customer service and sales experience.
- Education: High School or some college education or equivalent experience.
- Skills: Strong listening and problem-solving skills, with the ability to work independently and as part of a team.
Working Conditions:
- Remote Work: This is a remote work opportunity, with the ability to work from home.
- Flexible Schedule: Must be able to work a flexible schedule, including evenings and weekends as needed.
What We Offer:
- Competitive Pay: $18.00 per hour.
- Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
About British Swim School:
British Swim School is a leading provider of swim lessons and water safety education for children and adults. We are committed to providing a safe and supportive learning environment, with a focus on customer service and satisfaction.
