Customer Service Representative
2 weeks ago
At British Swim School Bay Area, we are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our call center, you will be responsible for delivering exceptional customer service, engaging with customers, and resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer service and support via phone, email, and chat
- Resolve customer complaints and concerns in a fair and timely manner
- Process customer enrollment requests and answer questions
- Work collaboratively with the team to achieve sales and customer satisfaction goals
Requirements:
- Minimum of two years of customer service and sales experience
- High School or some college education or equivalent experience
- Ability to work in a fast-paced environment and meet sales targets
- Excellent communication and problem-solving skills
What We Offer:
- Competitive hourly rate of $18.00
- Flexible work-from-home options
- Opportunities for career growth and development
Work Schedule:
- Part-time position with a minimum of 25 hours per week
- Rotating shifts, including days, evenings, and weekends
Location:
- Remote work arrangement, with flexibility to work from home
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