Office Operations Associate
1 week ago
With a legacy of 50 years in the field, New York Psychotherapy and Counseling Center (NYPCC) stands as a leader in mental health and wellness services. We are dedicated to supporting children, families, and individuals facing behavioral and emotional challenges across our multiple locations in the city.
NYPCC serves over 15,000 clients monthly, operating the largest clinic in New York State. Our commitment to innovation and community care is reflected in our comprehensive in-person and telehealth services, along with a competitive compensation structure and benefits for our dedicated team members.
NYPCC is proud to be recognized by Mental Health America with the Platinum Bell Seal, the highest level of certification, demonstrating our commitment to employee mental health and well-being.
Why Join NYPCC:
- Student Loan Repayment Assistance
- Performance-Based Bonuses
- Comprehensive Medical, Dental, and Vision Insurance Fully Covered by NYPCC
- Generous Paid Time Off and Holidays
- 403B Retirement Plan with Employer Matching
- Opportunities for Professional Growth through NYPCC Academy
- Supportive Workplace Culture
- Health and Wellness Initiatives
- Perform general office duties including answering phones, taking messages, and managing documents.
- Coordinate appointment scheduling.
- Welcome and direct clients and visitors upon their arrival.
- Manage client check-in and check-out processes using the electronic health record system.
- Organize and file documents within patient records.
- Facilitate transportation service coordination for clients.
- Assist the clinical team with support tasks and maintain accurate records.
- Ensure confidentiality and adherence to HIPAA regulations.
- Carry out additional responsibilities as assigned by the Office Manager and Program Administrator.
- Bilingual proficiency in English and Spanish is essential.
- A High School Diploma or equivalent is mandatory.
- 1 to 2 years of experience in a reception role within a fast-paced environment, preferably in a medical or community mental health setting.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel) is required.
- Ability to quickly learn new software applications.
- Strong interpersonal skills to effectively engage with diverse clients.
- Detail-oriented with excellent multitasking abilities.
- A collaborative team player.
- Ability to thrive in a high-pressure outpatient environment.
- Possession of one form of valid photo identification (non-expired).
Salary:
$23.00 per hour
NYPCC is an Equal Opportunity Employer
Compensation is commensurate with experience and qualifications.
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