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Operations Associate

3 months ago

Brooklyn, New York, United States JPMorganChase Full time

Job Description
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As an Operations Associate within Chase Media Solutions, you will be responsible for merchant identification for transaction tracking to ensure seamless execution of offer campaigns from start to finish. In this dynamic role, you will collaborate closely with our national sales team to gather offer parameters for campaign data tracking, conduct campaign redemption audits, and fulfill other Ad Hoc campaign operational requests. If you have a proven track record of delivering high-quality results in a fast-paced, data-driven environment and are detail-oriented with strong analytical skills and a passion for problem-solving we would love to hear from you.
Job responsibilities

  • Identify merchants in transactional databases using SQL for merchant offer redemption tracking and merchant budget forecasting.
  • Collaborate with national sales to gather campaign parameters to successfully track user redemptions.
  • Conduct tracking rule audits to ensure accurate tracking and reporting of campaign performance.
  • Work cross-functionally with campaign operations, merchant operations, analytics and sales to resolve issues related to campaign transactions.
  • Identify areas of opportunity to improve operational efficiency and recommend solutions to greater operations team.

Required qualifications, capabilities, and skills

  • 2+ years of experience in operations, campaign operations , analytics or other data driven role.
  • Comfortable working with SQL across different types of databases MySQL, PostgreSQL, Teradata.
  • Hands on experience with Salesforce or similar CRM software, data queries, and Microsoft Excel.
  • Self-motivated, proactive team player and independent worker.
  • Creation and implementation of standard operating procedures and process workflows.
  • Maintain relationships and communication by responding timely and accurately to both, internal and external questions, and requests for information.
  • Willingness to learn and grow as program expands.

Preferred qualifications, capabilities, and skills

  • Bachelor's degree in business
  • Understanding of card linked offers and/or credit card rewards program in a financial, payments or shopping environment..
  • Experience within a technology, digital media or performance marketing industry.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.