Customer Service Ambassador

4 days ago


Salt Lake, Utah, United States Everlight Solar Full time

About the Role:

Everlight Solar is seeking a highly motivated and energetic individual to join our team as a Customer Service Representative. This full-time, remote position requires some night and weekend work. As a Customer Service Representative, you will act as a connection between our clients and our company, providing product and service information, and resolving any developing problems with precision and competence.

Key Responsibilities:

  • Handle high volumes of incoming calls and provide exceptional customer service
  • Identify and evaluate customer needs to deliver satisfaction and build sustainable relationships of trust
  • Provide accurate and comprehensive information using the right methods and tools
  • Manage complaints, provide solutions and options, and follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers and provide exceptional service

Requirements:

  • Some proven customer support experience or experience as a client service representative is preferred
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail and exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Experience with iOS and MacOS
  • Ability to work some nights and weekends

About Everlight Solar:

Everlight Solar is a rapidly growing company and the leader in solar energy in Wisconsin. We offer a unique experience that fosters individual growth and rewards performance. Our culture is fast-paced and dynamic, and we value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, and passionate about delivering results on-time and exceeding expectations.

What We Offer:

  • A competitive salary range of $30,000-$40,000 per year
  • A dynamic and fast-paced work environment
  • Opportunities for growth and development
  • A team-oriented culture


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