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Customer Service Ambassador

2 months ago

Salt Lake, Utah, United States 9031 Radisson Hotel Salt Lake City Downtown Full time

Customer Service Ambassador

Company: 9031 Radisson Hotel Salt Lake City Downtown

We are seeking a Customer Service Ambassador to join our team at 9031 Radisson Hotel Salt Lake City Downtown. In this role, you will be responsible for providing exceptional customer service in a fast-paced hotel environment to ensure 100% customer satisfaction.

  • Receive and process incoming guests
  • Ensure seamless arrival and departure for guests
  • Greet guests and process hotel registration
  • Stay knowledgeable on hotel amenities and local attractions
  • Handle customer compliments, comments, and challenges effectively
  • Work with other departments to arrange requested services
  • Encourage up-selling of hotel amenities and promote hotel services
  • Make reservations and process customer transactions at check-in
  • Identify special billing instructions and notify Accounting

Requirements/Skills:

  • Strong customer service experience
  • Previous hotel experience preferred
  • Strong computer skills
  • Ability to work flexible schedule, including mornings, afternoons, nights, and weekends
  • Excellent communication skills
  • Must possess a strong team spirit
  • Opera experience preferred

Physical Demands:

  • Ability to stand, stoop, or bend for entire shift
  • Ability to lift up to 20 pounds

Additional Information:

  • This position may require shift changes based on business needs
  • All associates must maintain a hospitable service atmosphere at all times
  • Employment is at-will
  • Equal opportunity employer
  • Background checks and drug testing required