Guest Services Operations Manager
3 days ago
About Restaurant Associates
We are a leading provider of dining and event catering services for prestigious museums, performing arts centers, and corporations.
We are committed to delivering exceptional guest experiences and fostering a culture of innovation and excellence in the food and beverage industry.
About the Role
The Hospitality Experience Manager will be responsible for cultivating a guest-centric culture that brings creativity, convenience, enjoyment, and a sense of community to our food program.
As a key member of our team, you will collaborate with food service managers and hourly associates to deliver exceptional customer interactions and exceed guest expectations.
Key Responsibilities
- Implement regional strategies to improve the guest experience and drive business growth.
- Develop and execute experiential events and activations that meet client needs and showcase our brand image.
- Collaborate with site leadership and operations teams to reconfigure and revamp spaces to enhance flow, accessibility, convenience, and fun.
- Foster a culture of innovation by presenting industry trends, new concept ideas, and best practices in food and beverage to site and regional leadership.
- Lead regular training programs to ensure teams are consistently delivering exceptional customer interactions and handling feedback effectively.
Requirements and Qualifications
- Proven track record of success in developing and implementing strategies to improve the guest experience.
- Strong understanding of hospitality standards and best practices.
- Ability to work independently and bring in key stakeholders as needed.
- Relentless passion for food and beverage and a commitment to providing exceptional customer service.
- Organized and enjoys future planning while remaining agile and adjusting plans as our environment changes.
Benefits
- Medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs).
Estimated Salary Range: $95,000-$105,000 per year
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