Hotel Guest Services Representative

2 days ago


Cambridge, Massachusetts, United States Charles Hotel Full time
About The Charles Hotel

Experience the essence of Cambridge at The Charles Hotel, where innovative design meets timeless charm. Our hotel offers a unique blend of modern luxury and historic character, making it the perfect destination for both business and leisure travelers.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. In this role, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Greet and engage guests: Provide a warm and welcoming experience for our guests, setting the tone for their stay.
  • Process room reservations: Handle room requests, cancellations, and modifications with precision and care.
  • Deliver exceptional guest service: Anticipate and respond to guest needs, ensuring a high level of satisfaction and loyalty.
  • Maintain accuracy and attention to detail: Ensure all tasks are completed accurately and efficiently, upholding the highest standards of quality.
Requirements:
  • High School diploma or equivalent: A minimum of a high school diploma or equivalent is required for this position.
  • Previous hotel experience: Previous experience in a hotel or related field is preferred.
  • Excellent communication skills: Ability to communicate effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment: High energy levels and ability to multitask in a dynamic environment.
Compensation and Benefits:
  • Competitive salary: $20-$25 per hour
  • Comprehensive benefits package: Medical, dental, and vision coverage, plus paid time off and 401(k) retirement plan


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