Hotel Guest Services Representative
2 days ago
Experience the essence of Cambridge at The Charles Hotel, where innovative design meets timeless charm. Our hotel offers a unique blend of modern luxury and historic character, making it the perfect destination for both business and leisure travelers.
Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. In this role, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:- Greet and engage guests: Provide a warm and welcoming experience for our guests, setting the tone for their stay.
- Process room reservations: Handle room requests, cancellations, and modifications with precision and care.
- Deliver exceptional guest service: Anticipate and respond to guest needs, ensuring a high level of satisfaction and loyalty.
- Maintain accuracy and attention to detail: Ensure all tasks are completed accurately and efficiently, upholding the highest standards of quality.
- High School diploma or equivalent: A minimum of a high school diploma or equivalent is required for this position.
- Previous hotel experience: Previous experience in a hotel or related field is preferred.
- Excellent communication skills: Ability to communicate effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment: High energy levels and ability to multitask in a dynamic environment.
- Competitive salary: $20-$25 per hour
- Comprehensive benefits package: Medical, dental, and vision coverage, plus paid time off and 401(k) retirement plan
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