Guest Services Associate

5 days ago


Cambridge, Massachusetts, United States Marriott International Inc Full time
About the Role

We are looking for a skilled and enthusiastic Guest Experience Expert to join our team at Boston Marriott Cambridge. As a Guest Experience Expert, you will be responsible for providing exceptional service to our guests, processing operational needs, addressing guest requests, and completing reports.

You will work closely with our team to ensure a smooth check-in and check-out process, and make transactions feel like part of the experience. You will also be empowered to move about your space and do what needs to be done to deliver a memorable and unique experience for our guests.

In addition to providing excellent service, you will also be responsible for:

  • Processing operational needs and addressing guest requests
  • Completing reports and ensuring accuracy
  • Providing exceptional customer service to all guests
How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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