Front Desk Representative

4 weeks ago


Branson, Missouri, United States Branson Internet Ventures LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Branson Internet Ventures LLC.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Register guests and assign rooms, ensuring a seamless check-in experience.
  • Sell and book show and attraction tickets for guests, providing personalized recommendations and exceptional customer service.
  • Assist with pre-registration and blocking of reservations, maintaining accurate records and ensuring timely communication with guests.
  • Develop a thorough knowledge of room types, rates, packages, and booking procedures, providing expert advice to guests.
  • Notify housekeeping of late check-outs, early check-ins, and special requests, ensuring a smooth and efficient operation.
  • Maintain a high level of cleanliness in the Front Desk area and lobby, adhering to company standards.
  • Report incidents of guest dissatisfaction to the front desk supervisor, providing constructive feedback and suggestions for improvement.
  • Prepare key packets and registration cards, ensuring all necessary materials are included.
  • Assist guests with the highest level of professionalism, providing personalized attention and resolving issues promptly.
  • File room keys, maintaining accurate records and ensuring secure storage.
  • Develop a thorough knowledge of office machines, computers, fax machines, and other equipment, ensuring seamless operation and minimizing downtime.
  • Handle safety deposit boxes in accordance with property procedure, maintaining confidentiality and security.
  • Use proper mail, package, and message handling procedures, ensuring timely and efficient delivery.
  • Seek opportunities to impress guests, making your supervisor/manager aware of opportunities or guest irritants that need attention.

Requirements:

  • Must have a flexible schedule, able to work various shifts, days, and nights as scheduled by supervisor.
  • Must have reliable transportation.

Benefits:

  • Employee discounts and SPIFs.
  • Access to health, dental, vision, life, and Rx insurance available after 60 days for FT employees.
  • Complimentary tickets to various shows and attractions in the local area.

Starting Pay: $16/hr + commissions
Location: Onsite - Branson, MO.



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