Leasing Associate

5 days ago

Pittsburgh, Pennsylvania, United States AION Management LLC Full time
Job Description

AION Management LLC is seeking a highly motivated and results-driven Leasing Associate to join our team. As a key member of our leasing team, you will be responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing exceptional customer service.

Key Responsibilities:

Sales and Marketing:

  • Conduct all leasing activities at the property, responding to inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
  • Perform market surveys and physical shops of competitors to stay ahead of the competition.
  • Recommend strategies and programs for on-site marketing activity to drive business growth.
  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
  • Initiate sales outreach plans, including new development, community management, internal and external communication, and support.
  • Recommend programs and strategies to increase qualified traffic and closing ratios.
  • Attend weekly marketing meetings to stay informed and aligned with company goals.
  • Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative:

  • Inspect apartments with new residents at move-in and complete all necessary paperwork.
  • Support the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate.
  • Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
  • Enter all prospect and resident data into Entrata in a timely manner.
  • Keep files, desk, and leasing area organized and compliant with company standards.
  • Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
  • Inspect market-ready units and models each morning to ensure they are ready for showings.

Customer Service:

  • Assist in planning and preparation of resident functions, such as community events and activities.
  • Walk the property for curb appeal and overall property appearance to ensure it meets company standards.
  • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
  • Provide excellent customer service and display a courteous and professional attitude toward all customers.
  • Maintain availability for resident functions, community-affiliated events, and weekends to ensure exceptional customer service.
  • Perform other duties as required to support the leasing team and company goals.
  • Maintain all leasing office standards and ensure a positive customer experience.

Requirements:

  • High school diploma or equivalent, college preferred.
  • 1-year customer service or sales experience (or relevant education).
  • In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire.
  • Strong computer skills, including Microsoft Office (Word, Excel).
  • Excellent English communication skills, both verbal and written.
  • Must be able to walk apartments and grounds, including steps and climbing stairs.
  • Occasionally requires lifting 20 pounds or less.
  • Must be available to work weekends and holidays.
  • Valid driver's license.

FSLA Status: Non-Exempt

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