Patient Care Coordinator

2 weeks ago


Scott, Louisiana, United States Louisiana Orthopaedic Specialists LLC Full time
Position Overview

The Rehabilitation Front Office Representative plays a crucial role in ensuring smooth operations within the rehabilitation department. This position involves a variety of responsibilities aimed at enhancing patient experience and maintaining efficient office procedures.

Key Responsibilities
  1. Patient Communication: Engage with patients to schedule appointments, confirm future visits, and conduct phone confirmations for upcoming evaluations.
  2. Cost Explanation: Clearly communicate visit costs to patients and provide explanations regarding their benefits as necessary.
  3. Payment Processing: Collect payments from patients and manage daily batch collections and visit totals.
  4. Collaboration: Work closely with rehabilitation staff and therapists to clarify referral requests and scheduling requirements.
  5. Data Management: Collect and verify patient demographics and insurance details, preparing intake packets for the following day and scanning necessary documents into the EMR system.
  6. Support for Supervisors: Assist the Rehabilitation Front Office Supervisor with special projects as needed.
  7. Communication Management: Handle incoming phone calls for the Rehabilitation Department and manage fax communications.
  8. Quality Assurance: Contribute to achieving goals related to patient care quality, satisfaction, and treatment compliance by addressing patient needs effectively.
  9. Cancellation Management: Oversee patient cancellations according to departmental protocols, including scheduling from the waitlist.
  10. Chart Creation: Assist in the development of new patient charts.
  11. Documentation Confirmation: Ensure confirmation of DME proof of delivery and ABN documents.
  12. Progress Note Scheduling: Schedule due progress notes as required.
  13. Confidentiality Maintenance: Uphold patient confidentiality at all times.

The individual in this role must demonstrate the necessary competencies required for the position.



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