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Patient Services Coordinator

2 months ago

Tampa, Florida, United States US Fertility, LLC Full time
Position Overview

At US Fertility, LLC, we pride ourselves on creating a supportive environment for our team members, who are dedicated to transforming the lives of our patients through exceptional care and innovative practices. Our commitment to enhancing the patient journey and advancing medical research in reproductive health sets us apart in the industry.

About Us: As a leading entity in the fertility sector, US Fertility is recognized for its collaborative approach among physician-owned practices. We leverage advanced business and digital solutions, allowing our medical professionals to concentrate on delivering outstanding patient care. With over 130,000 successful births and numerous locations across the country, we are dedicated to fostering a culture of internal advancement and professional growth.

Role Summary: We are currently seeking a full-time Patient Services Representative to join our dynamic team. This role is essential in ensuring our patients receive the highest level of service and support.

Key Responsibilities:

  • Manage patient accounts by accurately gathering, documenting, and updating financial and insurance details.
  • Enhance patient satisfaction and optimize provider efficiency by evaluating patient needs and scheduling appointments accordingly.
  • Address and resolve customer inquiries and concerns effectively, ensuring both immediate and long-term solutions.
  • Consult with patients regarding their insurance benefits, coverage options, and financial arrangements.
  • Welcome patients and visitors, delivering exceptional customer service throughout their experience.
  • Availability to work on weekends and holidays as required.

Join us in making a meaningful impact in the lives of our patients and contributing to a mission-driven organization.