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Customer Service Representative

2 months ago

San Francisco California, United States Sparks Wiz Limited Full time

About Sparks Wiz Limited

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations.

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to support our engineering projects. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and ensuring seamless project execution.

Key Responsibilities:

  • Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
  • Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
  • Communication: Maintain customer experience with regular communication with clients, providing updates on project status and gathering feedback.
  • Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
  • Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
  • Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
  • Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
  • Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.

Qualifications:

  • Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
  • Experience: Previous experience in customer care, preferably within an engineering or technical environment.
  • Skills:
    • Excellent communication and interpersonal skills
    • Strong organizational and multitasking abilities
    • Proficient in Microsoft Office Suite and customer relationship management (CRM) software
    • Ability to understand and convey technical information
    • Problem-solving skills with a proactive attitude

Why Join Us?

We offer a competitive salary and benefits package, opportunities for professional development and growth, and a supportive and collaborative work environment.