Front Desk Supervisor
2 weeks ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Plymouth Crowne Plaza Minneapolis West. As a key member of our front office team, you will be responsible for leading, supporting, and assisting the Front Desk Manager in ensuring exceptional guest satisfaction and retention.
Key Responsibilities- Assist in managing all aspects of the front desk, including guest check-in, check-out, and room assignments.
- Monitor and adjust occupancy levels, room rates, and inventory management to maximize revenue.
- Supervise front desk staff, provide training, and ensure they are properly equipped to provide excellent customer service.
- Prepare weekly sales and business level forecasts, and assist in budgeting and financial planning.
- Work closely with other departments to plan and coordinate in-house activities, and participate in hotel department meetings.
- Provide professional and attentive customer service, respond to guest complaints, and solicit feedback to drive continuous improvements.
- Two years of hotel front office experience required.
- Experience with Opera and IHG preferred.
- High school diploma or GED required; college degree in hospitality management preferred.
- Proficient in Microsoft Word and Excel, with good mathematical skills and problem-solving ability.
Plymouth Crowne Plaza Minneapolis West is a leading hotel management company that provides thoughtful, hands-on guidance inspired by years of professional experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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