Front Desk Agent

1 week ago


Brockton, Massachusetts, United States Lafrance Hospitality Full time
Job Description

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Lafrance Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring that they receive a warm welcome and excellent service throughout their stay.

Your primary responsibilities will include greeting guests, checking them in and out of the hotel, processing payments, and responding to guest inquiries. You will also be responsible for resolving guest issues promptly and professionally, and assisting with other front desk duties as needed.

To be successful in this role, you will need to have prior customer service experience, excellent communication and interpersonal skills, and the ability to multitask and work in a fast-paced environment. You will also need to be flexible to work shifts including evenings, weekends, and holidays.

We offer a competitive hourly rate of $17-$18 per hour, as well as a range of benefits including brand-wide room discounts, referral bonuses, and retention incentives. If you are passionate about delivering exceptional guest experiences and have a strong attention to detail, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Greet guests with a warm and welcoming attitude
  • Check guests in and out of the hotel
  • Process payments and maintain accurate records
  • Respond to guest inquiries and provide helpful information
  • Resolve guest issues promptly and professionally
  • Assist with other front desk duties as needed

Requirements:

  • Prior customer service experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and accuracy
  • Flexibility to work shifts including evenings, weekends, and holidays

Benefits:

  • Brand Wide Room Discounts
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training


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