Front Desk Representative

4 days ago


Brockton, Massachusetts, United States Plymouth Crowne Plaza Minneapolis West Full time
Job Title: Front Desk Representative

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Plymouth Crowne Plaza Minneapolis West. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Register and process guests promptly, ensuring accurate and efficient check-in and check-out procedures.
  • Manage guest accounts, including processing payments, handling room assignments, and resolving any issues that may arise.
  • Provide exceptional customer service, responding to guest inquiries and resolving any concerns in a timely and professional manner.
  • Collaborate with the front office team to maintain a clean and organized front desk area, ensuring a welcoming environment for our guests.
  • Perform various administrative tasks, including data entry, filing, and other duties as assigned.
Requirements:
  • High school diploma or equivalent required; some college preferred.
  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in property management systems and other software applications.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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