Front Desk Representative
4 days ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Plymouth Crowne Plaza Minneapolis West. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities:- Register and process guests promptly, ensuring accurate and efficient check-in and check-out procedures.
- Manage guest accounts, including processing payments, handling room assignments, and resolving any issues that may arise.
- Provide exceptional customer service, responding to guest inquiries and resolving any concerns in a timely and professional manner.
- Collaborate with the front office team to maintain a clean and organized front desk area, ensuring a welcoming environment for our guests.
- Perform various administrative tasks, including data entry, filing, and other duties as assigned.
- High school diploma or equivalent required; some college preferred.
- Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic computer skills, including proficiency in property management systems and other software applications.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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