Industrial IoT Customer Success Manager
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as an Industrial IoT Customer Success Manager. As a key member of our organization, you will be responsible for ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships.
Key Responsibilities- Build strong initial relationships with customers, setting the tone for a seamless onboarding and adoption process, ensuring alignment with industry-specific needs and standards.
- Lead and execute a high-impact onboarding program for new customers, ensuring the successful integration and adoption of our IIoT solutions through technical collaboration across internal and external stakeholders.
- Understand and anticipate the unique needs of customers, including equipment and machine operations, production processes, and maintenance practices, to ensure a smooth product implementation and adoption.
- Engage proactively with customers to understand their goals, operational challenges, and usage patterns. Offer strategic guidance and best practices to optimize the use of our platform for predictive maintenance, machine optimization, and other industrial IoT use cases.
- Develop customized success plans for customers, defining milestones and key metrics such as uptime improvements, reduced downtime, and increased efficiency using our IIoT solutions.
- Act as a strategic advisor on best practices, industry trends, and innovative use cases in IIoT to help customers maximize their investment in our technology.
- Gather and analyze feedback from customers via surveys, interviews, and regular check-ins. Use data insights to identify trends and areas for improvement, and generate regular reports on customer success metrics like time to adoption, system uptime, usage rates, and renewal outcomes.
- Lead and manage enterprise implementations, ensuring a smooth transition from sales to support, and providing ongoing technical assistance to ensure long-term customer satisfaction.
- Monitor customer engagement and health metrics, identifying opportunities for renewals, upselling, and cross-selling to ensure customers continue to receive value from our platform.
- Bachelor's degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
- 3-5 years of proven experience in a customer-facing role, preferably in customer success, account management, sales engineering, systems integration, or sales within the industrial IoT, B2B SaaS, or technology sectors.
- Customer-centric mindset, with a passion for driving customer success and a relentless focus on exceeding expectations.
- Strong understanding of SaaS business models and the ability to articulate technical concepts such as data analytics, predictive maintenance, and cloud integration to non-technical industrial audiences.
- Technical acumen in Industrial IoT, including knowledge of industrial equipment, sensors, automation systems, and smart manufacturing workflows.
- Demonstrated experience in creating and implementing effective onboarding and training programs tailored to industrial clients.
- Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and trust with industrial customers at all levels from the shop floor to the C-suite.
- Strong analytical and problem-solving skills, with the ability to leverage IIoT data and insights to drive customer decisions and outcomes.
- Experience collaborating with cross-functional teams, including product, engineering, and customer support, to ensure seamless customer experiences and deliverables.
- Familiarity with customer success tools and platforms (e.g., CRM software, customer engagement tools) and IIoT-specific platforms or systems is a plus.
Ei3 Corporation has been at the forefront of pioneering IIoT apps and AI-driven solutions, establishing itself as a trusted leader in the industrial manufacturing sector since 1999. We partner with both machine builders and manufacturers, equipping them with tools to supercharge efficiency, promote sustainability, and unlock substantial cost savings for their operations. Our impact extends across key industry sectors, including Printing, Plastics, Packaging, and Commercial Real-Estate. With headquarters in New York, we span the globe with strategic offices in Bangalore, Montreal, Tokyo, and Zurich. For a deeper dive into our transformative solutions and their tangible benefits, we invite you to explore our website.
We offer competitive compensation packages and benefit offerings.
-
Industrial IoT Business Development Manager
1 week ago
Pearl River, New York, United States Ei3 Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as an Industrial IoT Business Development Manager. This role will be responsible for driving the success of our industrial customers by delivering value and ensuring long-term relationships.Key ResponsibilitiesCustomer Onboarding and AdoptionDevelop and execute a...
-
Industrial IoT Business Development Manager
2 weeks ago
Pearl River, New York, United States ei3 Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at ei3 Corporation. As a trusted advisor, you will be responsible for ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships.Key ResponsibilitiesCustomer Onboarding:...
-
Customer Success Lead
3 weeks ago
Saddle River, New Jersey, United States EarthCam Inc Full timeAbout the RoleWe are seeking a seasoned Client Service Manager to join our team at EarthCam Inc. As a key member of our organization, you will be responsible for leading our Customer Success team and overseeing customer relationships throughout each project lifecycle.Key ResponsibilitiesLead the Customer Success team to ensure seamless customer experiences...
-
Assistant Manager
2 weeks ago
Pearl River, New York, United States Domino's Pizza LLC Full timeJob SummaryDomino's Pizza LLC is seeking a highly skilled and motivated Assistant Manager to join our team. As an Assistant Manager, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our products are of the highest quality.Key Responsibilities:Operate and maintain all...
-
Office Engineer
3 weeks ago
Pearl River, New York, United States The LiRo Group Full timeAbout The LiRo GroupThe LiRo Group is a leading provider of construction management, engineering, environmental, architectural, and program management solutions. As a trusted resource for clients in the public and private sector, we are committed to delivering integrated construction, design, and technology solutions.Job SummaryWe are seeking an experienced...
-
Office Engineer
3 weeks ago
Pearl River, New York, United States The LiRo Group Full timeAbout The LiRo GroupThe LiRo Group is a leading provider of construction management, engineering, environmental, architectural, and program management solutions. As a trusted resource for clients in the public and private sector, we are committed to delivering high-quality services and capabilities through the growth of our key asset - our staff.Job...
-
Office Engineer
3 weeks ago
Pearl River, New York, United States The LiRo Group Full timeAbout The LiRo GroupThe LiRo Group is a leading provider of construction management, engineering, environmental, architectural, and program management solutions. As a trusted resource for clients in the public and private sector, we are committed to delivering integrated construction, design, and technology solutions.Job SummaryWe are seeking an experienced...
-
Engineering Analyst Position
4 weeks ago
Pearl River, New York, United States Constellation Energy Generation, LLC. Full timePosition Overview:Constellation Energy Generation, LLC is a leader in the production of carbon-free energy, committed to providing sustainable solutions to our customers. We are seeking an Engineering Analyst or Senior Analyst to join our team, responsible for advanced technical problem-solving in support of our plant operations.Key Responsibilities:The...
-
Engineering Analyst
1 week ago
Pearl River, New York, United States Constellation Energy Full timeJoin Constellation Energy's Team of ExpertsConstellation Energy is a leader in carbon-free energy production, generating 50% more clean, carbon-free electricity than any other company in America. Our team of experts is dedicated to advancing diversity, equity, and inclusion, and we're committed to attracting, retaining, and advancing employees who will best...
-
Client Service Supervisor
2 weeks ago
Upper Saddle River, New Jersey, United States EarthCam Full timeJob DescriptionAbout UsEarthCam is a leading provider of webcam content, technology, and services. Founded in 1996, we offer live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management. Our Control Center 8 dashboard integrates with leading project management software, empowering building...
-
Engineering Solutions Analyst
4 weeks ago
Pearl River, New York, United States Constellation Full timeCompany OverviewConstellation has been a pioneer in the realm of carbon-free energy for over a decade, producing 50% more clean, carbon-free electricity than any other entity in the United States. Our operations run continuously, powered by the largest emission-free nuclear energy fleet in the nation, supplying enough clean energy to support 15 million...
-
Office Support Specialist
4 weeks ago
Pearl River, New York, United States CM McNamara LLC Full timeDynamic Opportunity for an Administrative CoordinatorCM McNamara LLC, a leading provider in the HVAC and fireplace sales and installation sector, is seeking a dedicated administrative coordinator to enhance our operational efficiency.Responsibilities:Facilitating customer communicationsManaging customer relationshipsCoordinating schedulesHandling receivables...
-
Engineering Analyst Position
1 day ago
Pearl River, New York, United States Constellation Energy Full timeJob SummaryConstellation Energy is seeking a highly skilled Engineering Analyst to join our team. As an Engineering Analyst, you will be responsible for performing advanced technical/engineering problem solving in support of plant operations. You will be knowledgeable in electrical, mechanical, and control systems with regard to power plant operations and...
-
Security Officer
2 weeks ago
Pearl River, New York, United States Securitas Canada Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Security Officer to join our team at Securitas Canada. As a Security Officer, you will play a critical role in maintaining a safe and secure environment for our clients and their employees.Key ResponsibilitiesProvide exceptional customer service and respond to client inquiries in a...
-
Lead Formulation Scientist
4 weeks ago
Pearl River, New York, United States Olaplex LLC Full timeCompany Overview:Olaplex LLC is a pioneering, science-driven organization in the beauty sector, recognized for its commitment to delivering effective, patented solutions that enhance the beauty experience. Our mission is to empower individuals to achieve beautiful, healthy hair, whether in a salon or at home.Position Summary:The Lead Formulation Scientist...
-
Instrumentation Service Specialist
4 weeks ago
Pearl River, New York, United States Akraya Full timeKey Skills: Chromatography (FPLC, HPLC, UPLC), Laboratory Instrumentation, Installation and Maintenance, Location: Pearl River, NY Contract Duration: 4+ months Employment Type: W2 only Compensation: $45 - $48 per hour Work Schedule: Regular on-site attendance with flexible hours from 7am to 3pm or 8am to 4pm. About the Role: We are looking for a skilled...
-
Instrumentation Service Specialist
4 weeks ago
Pearl River, New York, United States Akraya Full timeKey Skills: Chromatography (FPLC, HPLC, UPLC), Laboratory Instrumentation, Equipment Installation and Maintenance, Location: Pearl River, NY Contract Duration: 4+ months Employment Type: W2 only Compensation: $45 - $48 per hour Work Schedule: Regular on-site presence in Pearl River, NY, with hours from 7am to 3pm or 8am to 4pm (some flexibility available)....
-
Cosmetic Formulation Specialist
3 weeks ago
Pearl River, New York, United States Olaplex LLC Full timeOLAPLEX, Inc. (Nasdaq: OLPX) is a pioneering, science-driven, technology-oriented beauty enterprise. Our foundation is built on the commitment to deliver effective, patent-protected, and proven results in the sectors where we operate. We are dedicated to empowering our consumers to feel as beautiful on the outside as they do on the inside. We believe that...
-
Engineering Operations Analyst
4 weeks ago
Pearl River, New York, United States Constellation Full timeCompany OverviewConstellation stands at the forefront of carbon-free energy generation, leading the industry for over a decade. We produce 50% more clean, carbon-free electricity than any other provider in the United States, powering 15 million homes with our extensive emission-free nuclear energy fleet.Diversity and Inclusion CommitmentWe are dedicated to...
-
Senior Application Development Engineer
2 weeks ago
Pearl River, New York, United States Momentive Full timeAbout the RoleMomentive is seeking a highly skilled and experienced Senior Application Development Engineer - Personal Care to join our team. As a key member of our Personal Care business unit, you will be responsible for developing and optimizing new products and applications that meet the needs of our customers.Key ResponsibilitiesProduct Development:...