Current jobs related to Customer Success Lead - Saddle River, New Jersey - EarthCam Inc

  • Universal Banker

    6 days ago

    Saddle River, New Jersey, United States Bogota Savings Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Universal Banker to join our team at Bogota Savings Bank. As a key member of our branch operations team, you will be responsible for providing exceptional customer service, assisting with daily branch operations, and contributing to the overall success of our bank.Key ResponsibilitiesProvide...

  • Technical Project Manager

    6 days ago

    Saddle River, New Jersey, United States Mercury Systems Full time

    Job Summary:As a Technical Project Manager at Mercury Systems, you will be responsible for managing the development and implementation process of Microwave and Mixed Signal products and services. You will coordinate departmental or cross-functional teams, focused on delivering new or upgrading existing products. Your role will involve monitoring the project...

  • Security Product Specialist

    2 months ago

    Saddle River, New Jersey, United States EarthCam Inc Full time

    About EarthCam Inc.EarthCam Inc. is a leading provider of webcam content, technology, and services. Founded in 1996, the company has established itself as a global leader in the industry.Job SummaryWe are seeking a highly skilled and experienced Security Product Specialist to join our team. The ideal candidate will have a strong background in security...

  • Product Development Specialist

    5 days ago

    Saddle River, New Jersey, United States EarthCam Inc Full time

    Product Development Technician RoleWe are seeking a skilled and innovative Product Development Technician to join our team at EarthCam Inc. The successful candidate will be responsible for fabricating, constructing, and assembling prototypes and pre-production samples, as well as managing testing and troubleshooting.Key ResponsibilitiesFabricate and assemble...

  • Client Service Supervisor

    2 weeks ago

    Upper Saddle River, New Jersey, United States EarthCam Full time

    {"h1": "Client Service Supervisor at EarthCam", "p": "We are seeking a collaborative and KPI-driven Client Service Supervisor to join our growing team at EarthCam. As a key member of our Customer Success team, you will be responsible for overseeing customer relationships throughout each project lifecycle and advocating internally on their...

  • Client Service Supervisor

    1 month ago

    Upper Saddle River, New Jersey, United States EarthCam Full time

    Job DescriptionEarthCam is a leading provider of webcam content, technology, and services. We are seeking a collaborative and KPI-driven Client Service Supervisor to join our growing team.ResponsibilitiesLead the Customer Success team to oversee customer relationships throughout each project lifecycle and advocate internally on their behalf.Provide oversight...

  • Security Product Specialist

    2 months ago

    Saddle River, New Jersey, United States EarthCam Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Security Product Specialist to join our team at EarthCam Inc. As a key member of our organization, you will play a critical role in defining and supervising our growing security monitoring service.Key ResponsibilitiesDefine and Supervise Security Monitoring Service: Develop and implement...

  • Security Product Specialist

    1 month ago

    Saddle River, New Jersey, United States EarthCam Inc Full time

    {"title": "Security Product Specialist", "description": "Job SummaryEarthCam Inc is seeking a skilled Security Product Specialist to join our team. As a key member of our security team, you will be responsible for defining and supervising our growing security monitoring service, devising strategies for the product's evolution, and overseeing the...

  • Youth Soccer Coach Bergen County NJ

    1 week ago

    Saddle River, New Jersey, United States Super Soccer Stars Full time

    Job Title: Youth Soccer Coach Bergen County, NJWe are seeking a passionate and energetic Youth Soccer Coach to join our team at Super Soccer Stars in Bergen County, NJ. As a Coach, you will be responsible for leading fun and educational soccer activities for children, ensuring their safety and success.Responsibilities:Assist/Teach an energetic & motivating...

  • Construction Business Development Specialist

    4 weeks ago

    Saddle River, New Jersey, United States gpac Full time

    Job OpportunityA reputable General Contractor is seeking a skilled Construction Business Developer to contribute to their team's success. This is a unique chance for a motivated individual to make a meaningful impact.This contractor is built on the principles of delivering cost-effective solutions, exceptional quality, and outstanding customer service. They...

  • Customer Service Manager

    1 week ago

    Saddle Brook, New Jersey, United States Manny Coby - State Farm Agent Full time

    Job DescriptionAs a Customer Service Manager with Manny Coby - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. If you are a motivated self-starter who thrives in a fast-paced environment, this is an excellent opportunity for a rewarding career with excellent...

  • Territory Sales Representative

    6 days ago

    Upper Saddle River, New Jersey, United States EarthCam Full time

    About the RoleWe are seeking a highly motivated and results-driven Territory Sales Representative to join our team at EarthCam. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, developing and closing sales, and exceeding monthly quotas.ResponsibilitiesHunt for new business opportunities and...

  • Tax Transformation Lead

    2 weeks ago

    Saddle Brook, New Jersey, United States Marcum Search LLC Full time

    Job SummaryMarcum LLP is seeking a highly skilled Tax Transformation Lead to join our Tax Transformation group within the internal Marcum IT department. In this role, you will work closely with Tax business leaders and subject matter experts to identify, define, and deliver technology products/solutions that drive business impact and growth for our firm.Key...

  • Product and Client Relations Manager

    1 week ago

    Saddle River, New Jersey, United States EarthCam Full time

    Job Title: Product and Client Relations ManagerWe are seeking a collaborative and client-centric Product and Client Relations Manager to join our growing team at EarthCam. As a key member of our team, you will be responsible for nurturing and extending relationships with clients who host EarthCam tourism live-streaming content.Nurture and extend...

  • Product Development Specialist

    2 weeks ago

    Upper Saddle River, New Jersey, United States EarthCam Full time

    Job OverviewEarthCam is a leading provider of webcam content, technology, and services. We are seeking a skilled Product Development Technician to join our team.The successful candidate will be responsible for fabricating, constructing, and assembling prototypes and pre-production samples, as well as managing testing and troubleshooting.Key...

  • Soccer Coach Position

    4 days ago

    Saddle River, New Jersey, United States Dribbler Full time

    About DribblerDribbler is a leading provider of private soccer training in the US, serving all 50 states and major cities. Our mission is to help soccer players of all ages reach their full potential.Job DescriptionWe are seeking a skilled and passionate soccer coach to join our team. As a private soccer coach, you will work with clients in their homes or...

  • Strategic Sales Manager

    3 weeks ago

    Upper Saddle River, New Jersey, United States EarthCam Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Strategic Sales Manager to join our team at EarthCam.About the RoleThe successful candidate will be responsible for presenting and influencing decision-making of concepts, business rationale, and key findings to partners and senior leaders.Key ResponsibilitiesPresent and influence...

  • Customer Service Representative

    5 days ago

    Saddle Brook, New Jersey, United States Turner Construction Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Turner Surety and Insurance Brokerage. As a key member of our Client Service Team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty.Key ResponsibilitiesAnalyze insurance and financial data for client...

  • Product Development Specialist

    4 weeks ago

    Upper Saddle River, New Jersey, United States EarthCam Full time

    Job OverviewEarthCam is a leading provider of webcam content, technology, and services. We are seeking a skilled Product Development Technician to join our team.Key ResponsibilitiesFabricate, construct, and assemble prototypes and pre-production samples, and manage testing and troubleshooting.Propose solutions to maintain and improve manufacturability,...

  • Senior Manager Quality Assurance Validation Computerization Systems

    1 month ago

    Saddle River, New Jersey, United States Lynkx Staffing LLC Full time

    Job DescriptionJob SummaryThe Senior Manager Quality Assurance Validation Computerization Systems will be responsible for supporting the Computerized System project teams in the review and QA approval of system validation and infrastructure qualification documentation and protocols, in accordance with FDA regulations/guidelines, 21 CFR Part 11, EU Annex 11,...

Customer Success Lead

2 months ago

Saddle River, New Jersey, United States EarthCam Inc Full time
About the Role

We are seeking a seasoned Client Service Manager to join our team at EarthCam Inc. As a key member of our organization, you will be responsible for leading our Customer Success team and overseeing customer relationships throughout each project lifecycle.

Key Responsibilities
  • Lead the Customer Success team to ensure seamless customer experiences and advocate internally on their behalf
  • Provide oversight and leadership for teams to successfully meet company commitments to customers
  • Collaborate closely with peers across the EarthCam organization to ensure positive outcomes and a frictionless experience for clients
  • Report to EarthCam executive leadership on customer health metrics, upsell opportunities, and risk
  • Design and implement client success methodologies to convey clear value and drive adoption of EarthCam solutions
  • Cultivate a deep understanding of customer business operations and apply EarthCam solutions to provide measurable impact
  • Perform periodic business reviews and lead a proactive engagement model
  • Act as a strong customer advocate, while maintaining business priorities
  • Steer internal teams to remove friction in the customer experience
  • Generate and maintain account health dashboards
  • Develop a working knowledge of competitive products, identify technical strengths and weaknesses against EarthCam's value proposition
  • Develop and deliver presentations to quantify and qualify product/service utilization, realized benefits, opportunities, and client success plans
  • Manage customer success team, clarify roles and responsibilities within a matrixed organization
  • Support customer success initiatives, and help build customer-centric methodologies throughout cross-functional teams
Requirements
  • A passionate and empathetic advocate for the customer experience
  • Proven 'player-coach', comfortable and effective in directing team members, while equally able to own and manage direct customer relationships
  • Persuasive and confident with excellent negotiation skills
  • Prior experience in solutions selling and account development
  • An excellent communicator and strong writer with persuasive public speaking ability
  • Self-motivated, pro-active, and results-oriented professional, comfortable working with minimal direction
  • A confident leader who can inspire and direct a team effectively
  • Demonstrates leadership acumen that recognizes when to act with urgency
  • Diligent, detail-oriented, and organized
Qualifications
  • Minimum 5+ years' experience in a customer-facing leadership or management role
  • Experience in SaaS software such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or Customer Success Manager
  • Proven track-record of effective client engagement across a wide spectrum of stakeholders, including executive leadership, technical staff, and end users
  • Experience servicing large, enterprise-level clients and communicating customer initiatives
  • Demonstrated experience in a fast-paced environment, while meeting customer time constraints
  • Bachelor's degree or equivalent experience
  • Strong ability to identify and attract Customer Success talent