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Administrative Support Coordinator

2 months ago

Jacksonville, Florida, United States Miles Mediation & Arbitration, LLC Full time
Descripción del Trabajo

RESUMEN: El Coordinador de Soporte Administrativo lleva a cabo una variedad de tareas administrativas y de oficina que requieren conocimiento de políticas y procedimientos operativos para asegurar que las necesidades de nuestros neutrales y clientes se manejen de manera amigable, cortés y profesional.

RESPONSABILIDADES:

· Rol híbrido, con horario de 8:00 a.m. a 5:00 p.m., de lunes a viernes.

· Proporcionar apoyo a clientes y neutrales.

· Gestionar la logística del día para mediaciones y arbitrajes, comunicando cualquier plan relevante al equipo.

· Asistencia general con cuentas de Zoom (neutrales/clientes) y colaborar con el equipo de TI para resolver problemas técnicos.

· Realizar tareas administrativas diarias, como contestar llamadas telefónicas, copiar, imprimir, escanear y notarizar documentos.

· Operar y realizar mantenimiento básico de equipos de oficina, como máquinas de bebidas, fotocopiadoras, salas de Zoom, televisores/portátiles y sistemas telefónicos. Escalar necesidades de mantenimiento/reparación al Supervisor de Oficina de ADR.

· Proporcionar un servicio al cliente excepcional; mantener una actitud cortés, servicial y profesional.

· Identificar problemas comunes y escalarlos a la gerencia, junto con posibles sugerencias para mejoras; compartir comentarios de los clientes para que los servicios puedan ser mejorados.

· Respetar la confidencialidad de clientes y neutrales en todo momento.

· Monitorear, completar y asignar tareas en NetSuite según corresponda.

· Gestionar designaciones judiciales y completar informes judiciales y e-filing dentro del plazo requerido.

· Responsable de la limpieza, organización, abastecimiento y compra de suministros de la oficina. Gestionar la cocina durante la hora del almuerzo, asegurando que las porciones y la limpieza se mantengan.

· Abrir, leer y distribuir el correo o materiales entrantes y enviar documentos rutinarios.

· Observar, recibir y obtener información para una programación precisa.

· Gestionar un gran volumen de correos electrónicos, información y solicitudes de reservas.

· Trabajar regularmente con clientes y neutrales para programar mediaciones que satisfagan las necesidades de los clientes.

· Utilizar computadoras y software para programar mediaciones de manera eficiente y precisa.

· Resolver conflictos y quejas de clientes.

· Realizar otras tareas relacionadas según lo asignado por la gerencia.

CALIFICACIONES:

· Título de asociado en negocios o campo relacionado.

· 3 años de experiencia en administración de oficinas y servicio al cliente; experiencia legal preferida.

· Competente en sistemas tecnológicos, habilidades específicas en Microsoft Office Suite, Slack, Zoom, Dropbox, experiencia en NetSuite deseable.

Descripción de la Empresa

Miles Mediation & Arbitration es un líder innovador en la prestación de servicios de resolución alternativa de disputas. Entendemos la dirección en la que se mueve la resolución de disputas y estamos desempeñando un papel fundamental en la conducción del futuro de la profesión. Nuestra firma ofrece un panel diverso y de alto nivel de neutrales con experiencia en la resolución de casos de cualquier tamaño y complejidad. Trabajamos juntos como un equipo cohesivo, ayudando a las partes a superar obstáculos rápidamente para que puedan alcanzar sus metas y objetivos.