Bakery Customer Service Specialist

2 weeks ago


Lafayette, California, United States SusieCakes Full time
Job Overview

SusieCakes is seeking a full-time Bakery Customer Service Specialist to enhance our guest experience. We provide competitive pay, select benefits, and opportunities for advancement within our organization.

Compensation: $19-21 per hour plus tips ($2-3 per hour)

Availability: Candidates must be available to work weekends from Friday to Sunday.

Benefits & Perks:
  • Flexible scheduling options
  • Annual provision of non-slip footwear
  • Paid time off during your birthday month with a complimentary cake
  • Company holidays observed (Thanksgiving, December 25th-27th, and New Year's Day)
  • Comprehensive medical, dental, and vision coverage
  • Paid vacation, 401k, FSA, and sick leave
  • Referral incentives
  • Pet rescue reimbursement and insurance options
  • Flexible return-to-work schedule for maternity leave
  • Generous 50% discount on all desserts
Role Responsibilities:

Our bakeries are vibrant and filled with friendly individuals who possess a natural hospitality instinct. They recognize the significance of their roles and are empowered to enhance our guests' experiences. Team members will:

  • Welcome and engage with guests, creating a warm atmosphere.
  • Uphold service quality standards by delivering exceptional customer service.
  • Process guest orders and transactions efficiently and professionally.
  • Perform various guest service tasks and additional duties as required.
Qualifications:
  • Preferred: One year of experience in a customer service role.
  • Food handling experience in hospitality or food service is advantageous.
  • Strong attention to detail.
  • Excellent verbal and written communication abilities.
  • Willingness to work in diverse roles as necessary (front-of-house & back-of-house).
  • Ability to work flexible hours, including weekends and holidays.
Physical Requirements:
  • Frequent walking, kneeling, bending, and reaching overhead.
  • Able to stand for extended periods.
  • Must be capable of lifting, moving, and carrying up to 50 pounds.
Education:
  • A high school diploma or GED is required.
Language Skills:
  • Proficiency in speaking, reading, and writing English is necessary.

In accordance with California law, the expected salary range for this position is between $19 and $21 per hour. Actual compensation will be determined based on experience and other permissible factors.



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