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Customer Engagement Associate

2 months ago

Lafayette, California, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Specialist plays a crucial role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store activities. This position is essential in delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves company sales targets by employing effective sales strategies and sharing product insights with customers; assists in merchandise selection or sourcing based on customer preferences.
  • Stays informed about ongoing promotions and maintains visual and pricing standards.
  • Upholds standards in merchandise handling, presentation, loss prevention, and other tasks as assigned by Management.
  • Engages in visual merchandising initiatives, including monthly store layouts and area maintenance.

Customer Service Excellence:
  • Exemplifies and advocates for the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
  • Addresses customer inquiries and concerns promptly.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about payment policies, coupon acceptance, returns, exchanges, and security protocols.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enrolls clients in loyalty programs.
  • Cultivates and maintains a loyal customer base through personalized service and wardrobe consultations.
  • Understands current product offerings and fit available in-store and online.
  • Maintains regular communication with clients through a customer engagement book.

Operational Support:
  • Assists in restocking activities to ensure the store remains well-stocked and inviting.
  • Aids in locating and fulfilling customer orders.
  • Contributes to visual merchandising tasks, including floor setups, window displays, and signage as directed.
  • Supports store cleanliness and organization.

Team Collaboration and Development:
  • Encourages a collaborative and inclusive approach to problem-solving.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

ADDITIONAL REQUIREMENTS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Ability to adapt to company-provided technology.
  • Excellent organizational skills and capability to manage multiple tasks in a dynamic environment.
  • Regular attendance is vital to meet company objectives, with flexibility to work evenings, weekends, and holidays.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs.
  • Regular climbing as part of job duties.

This position is available across various brands, and responsibilities may differ accordingly. We are committed to providing equal employment opportunities and do not discriminate based on any protected category.