Franchise Performance Supervisor
2 weeks ago
Company Overview
OpenWorks is a forward-thinking organization dedicated to cultivating a culture of ongoing education and professional growth. With four decades of industry presence, OpenWorks has consistently been recognized on prestigious lists such as the Inc. 5000 and Franchise 500 for rapid growth. Our commitment lies in empowering our workforce and enhancing their capabilities to achieve success in sales and customer relations.
Key Responsibilities of the Field Performance Manager
- Enhance account development and retention by delivering outstanding service to clients.
- Facilitate training and development initiatives for franchises to achieve and exceed established benchmarks.
- Implement strategic planning and execution for a high-performing franchise network.
- Ensure satisfaction among customers and franchisees to improve their experience and loyalty.
- Promote operational excellence through audits, quality assurance visits, and tactical assistance.
Qualifications for Success
- A bachelor's degree in business or a related discipline, or equivalent professional experience.
- A minimum of 5 years in the janitorial or facility services sector, with experience in franchising.
- Proficiency in CRM systems and the MS Office Suite, along with strong organizational and problem-solving abilities.
- Detail-oriented and solution-driven, demonstrating high integrity and assertiveness.
- Capability to foster relationships and communicate effectively with various stakeholders.
- Willingness to travel within the designated market area.
Employee Benefits
- Competitive base salary with commission and bonus opportunities.
- Chance to earn an Annual President's Club Trip.
- Mileage reimbursement and a company-issued laptop.
- 401k retirement savings plan with a generous company match.
- Comprehensive medical, dental, vision, disability, and life insurance coverage.
- Paid time off, holidays, and volunteer time off.
- Fitness reimbursement program.
OpenWorks is an Equal Opportunity Employer, dedicated to promoting diversity and inclusion. We strictly prohibit discrimination and harassment of any kind based on protected characteristics.
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