Desktop Support Specialist

4 weeks ago

New York, New York, United States Stefanini Group Full time
Career Opportunity

Stefanini Group is seeking a skilled Desktop Support Engineer to join our Premier team. As a member of this team, you will provide top-notch support to C-level executives and their executive assistants.

Key Responsibilities
  • Respond promptly to user inquiries and support calls via email or phone.
  • Escalate high-impact issues while retaining ownership until resolution.
  • Offer application support across multiple operating systems.
  • Provide technical solutions and guidance to users at all organizational levels.
  • Build and install hardware in alignment with the lifecycle program.
  • Manage inventory and asset tracking effectively.
  • Coordinate with vendors and assist with other IT support tasks as needed.
  • Contribute to project delivery and disaster recovery planning.
  • Document technical support processes and share knowledge within the team.
  • Be willing to travel occasionally.
  • Be available for on-call duties and weekend support as required.
  • Multitask efficiently and be proficient with multimedia platforms.
  • Experience with aircraft and aviation hangar support is advantageous.
Job Requirements
  • Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, and more.
  • Prior experience in Executive IT Support within the financial sector.
  • Familiarity with event support and sophisticated home networks.
  • Proactive support experience, utilizing tools such as Splunk.
  • Involvement in a data privacy program and knowledge of satellite communications.
  • Bachelor's degree in a related field and a minimum of 5 years of experience.
About Stefanini Group

Stefanini Group is a global provider of outsourcing, IT digital consulting, and strategic staffing services to Fortune 1000 enterprises worldwide. With a presence in multiple countries and a diverse client base, we are known for our high-quality services and commitment to excellence.

Pay Range: $60.00

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